Customer Success Manager

At Sporting Rock, we don’t just build software — we organize the world of sports through powerful digital platforms. As an ambitious IT startup based in Hamburg, we blend engineering excellence, agile culture, and a shared passion for sports. We are an international team of innovators, problem-solvers, and makers. We work with self-driven squads, focus on clean code, and take full ownership of what we build. As our Customer Success Manager, you’ll be the trusted partner for our clients, ensuring they achieve maximum value from our digital platforms. You’ll work closely with customers, product, and engineering teams to drive adoption, satisfaction, and long-term success. If you’re looking for a role where relationships matter, impact is visible, and your work directly influences customer loyalty — we’d love to meet you! WHAT YOU'LL DO? Own and manage relationships with key customers — ensuring long-term satisfaction and loyalty Act as the main point of contact for customers throughout their lifecycle Onboard new clients — guiding them through implementation, adoption and best practices with hands-on support Understand customer goals and proactively help them succeed with our solutions Monitor product usage, satisfaction and engagement to spot risks and opportunities early Collect customer feedback and turn it into concrete recommendations for Product, Engineering and Operations Work closely with Product, Engineering and Sales to make sure we address customer needs Drive the internal development of Customer Success by improving processes WHAT YOU BRING? Bachelor’s or Master’s degree in Business, IT, Communications or a related field 3+ years of experience in Customer Success, Account Management or a similar customer-facing role (ideally SaaS or IT) Strong communication and relationship-building skills Problem-solving mindset focused on customer value and outcomes Ability to work cross-functionally with Product, Tech and Business teams Organized, proactive and able to manage several customers in parallel Fluent in German and English, written and spoken WHY JOIN US? Full ownership and autonomy in your area of responsibility Competitive salary with a 40-hour workweek Support for your professional growth and learning Stylish loft office in St. Georg, Hamburg — with great public transport and a pool table! Apple MacBook and top-notch tools for your daily work A relaxed, collaborative startup culture with motivated and friendly colleagues NEXT STEPS Now only one thing is missing: your application! We are looking forward to reading your CV . We will contact only the shortlisted candidates. Let’s build the future of sports — together with our customers ! #J-18808-Ljbffr