Overview
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description: The Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use-cases, industry and best practices. The consultant also acts as the day-to-day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence.
Meet our Professional Services Team! Sprinklr’s market-leading professional services team helps our clients maximize the return on their Sprinklr investment. We apply the right mix of advisory and hands-on support across people and process optimization to make sure that our clients are successful in their digital transformation journey.
What You’ll Do
- Lead the full lifecycle of a Sprinklr project including, business analysis, functional specification, system design, platform configuration, testing, training, and defining support procedures
- Serve as an integrator between business needs and the Sprinklr solution by driving client discovery to gather all necessary requirements
- Provide social insights and recommendations to support clients’ business practices
- Design and configure the appropriate Sprinklr solution to meet all requirements and that client expectations are fulfilled regarding platform use cases and functionality
- Identify and inventory customer process pain points and gaps in best practices
- Perform accurate analysis and effective diagnosis of client issues and manage day-to-day client relationships
- Ensure that all client users are trained and educated properly and in a timely fashion
- Establish a relationship built on trust with every client champion
- Complete the execution of the software deployment to anticipate future client needs or business requirements
- Assist the Sales Team in supporting new business growth
- Identify, design and develop practice assets, blogs, and participate and present in industry events
- Perform varied and complex duties requiring independent judgment to implement Sprinklr products and technology to meet customer needs
- Apply Sprinklr methodology, company procedures, and leading practices in all areas of work
What Are Your Qualifications
- Experience in enterprise software, digital, or social account management or implementation
- Fluency in German and English essential
- Experience designing and implementing technology-enabled business solutions for clients
- Prior consulting experience or experience in larger enterprise environments
- Experience defining business and systems strategy, developing system requirements, designing and prototyping, testing, training, defining support procedures and implementing practical business solutions under multiple deadlines
- Ability to motivate and focus resources with or without a direct reporting relationship
- Demonstrate experience and a passion for the social media technology universe
- Enthusiastic, professional, with a focus on customer success
- Excellent listening skills to fully understand the customer requirements and pain points
- Passion for solving client challenges and commitment to client delight
- Strong oral and written communication skills, including presentation skills
- Ability to solve problems with keen instincts and organizational experience
- Strong knowledge of software development life cycles, web technologies, and web development processes
- Ability to travel up to 30% annually
Other Requirements
- Ability to adapt and operate effectively in ambiguous or rapidly changing environments
- Ability to work both independently and as part of a team
- Capable of working under tight deadlines and juggling several assignments
- Creative, self-confident, and flexible
Visa and Employment and Benefits
Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.
EEO and Benefits: Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, age, disability, gender identity or Veteran status. Reasonable accommodations are available during the interview process. See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice. To request an accommodation, please work directly with your recruitment coordinator or recruiter. For more information on Sprinklr Benefits around the world, visit the benefits site referenced in the job posting.
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