Sr. Solutions Consultant - West

Job Description

Candidates must be located in PST or MST for this role.

Sprinklr is seeking a Sr.

Solutions Consultant to partner with our Sales and Customer Success teams in driving strategic engagements with enterprise clients.

This role is ideal for a consultative, outcome‑driven professional with deep expertise in marketing technology, customer experience, and digital transformation.

As a Sr.

Solutions Consultant at Sprinklr, you will be a trusted advisor to our clients, helping them create and implement solutions that leverage Sprinklr’s Unified‑CXM platform to deliver measurable business outcomes across marketing, social, and customer experience functions.

Solution Consultants have the technical knowledge and business consulting acumen to uncover a customer’s current and future state needs and goals, positioning Sprinklr’s platform at the center of their strategy.

They speak with confidence and credibility, provide insights, build rapport, and serve as trusted advisors.

• What You’ll Do
• Act as a key member of the account team for your territory, working directly with prospects and customers during sales cycles as a trusted advisor to build confidence and excitement around Sprinklr’s suite of products and integrations.
• Lead discovery sessions to understand client goals, challenges, and desired outcomes across marketing, social media, customer care, and CX.
• Identify potential business opportunities by researching prospects’ go‑to‑market strategies and formulating solution hypotheses that drive value.
• Design and present tailored solutions that showcase how Sprinklr’s technology delivers impact across the marketing tech stack.
• Facilitate workshops, whiteboarding sessions, and proof‑of‑concept engagements to demonstrate solution fit and strategic impact.
• Collaborate with cross‑functional teams (Product, Engineering, Customer Success, Marketing) to deliver compelling demos, create solution architectures, and align to positive business outcomes and go‑to‑market strategy.
• Translate complex platform capabilities into business value for executive and practitioner audiences.
• Stay current on industry trends in mar‑tech, social media, contact center, and customer experience to inform solution strategy and client conversations.
• Work collaboratively with peers, seeking growth opportunities through mentorship and peer learning across the global presales team.

Who You Are

• Experience as a Solutions Consultant or Sales Engineer at a Saa S company working with enterprise clients.
• Strategic thinker with experience in marketing technology, customer experience, or digital transformation consulting.
• Guided prospects and customers through structured problem‑solving and value‑realization frameworks, helping clients innovate and transform their CX.
• Familiar with platforms such as CRM, Marketing Automation, Social Media Management, Business Intelligence, and CCaa S, plus system integrations.
• Comfortable engaging stakeholders from C‑suite to practitioners, with strong storytelling and presentation skills.
• Thought leader with a track record of publishing, speaking, or contributing to industry conversations.
• Open to feedback and committed to continuous learning.
• Demonstrates empathy and builds trust quickly.
• Willingness for up to 40% travel, largely within the US.
• Preferred Qualifications
• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• 5+ years of experience in a solutions‑consulting or sales‑engineering role.
• Experience with Sprinklr or similar Unified‑CXM platforms.
• Understanding of AI and automation as applied to marketing and CX use cases.
• Familiarity with data integration, API connectivity, and scalable solution design in mar‑tech environments.
• Excellent business and technical presentation skills (remote and in‑person), communication (oral & written), and relationship‑building skills across all levels of management.
• Proficient technical aptitude at both a conceptual and practitioner level, with the ability to become a subject‑matter expert with new technology applications.

We are unable to consider applicants who require visa sponsorship or work authorization support for this role.

Candidates must have current and unrestricted work authorization in the country where the role is based.

Benefits

• Competitive base salary (US: $121,000 – $201,000) with commission, bonus, and equity potential.
• 401(k) plan with 100% company match.
• Flexible paid time off, holidays, and generous caregiver and parental leave.
• Health, vision, dental and prescription drug coverage, life and disability insurance.
• Professional development programs and mentoring opportunities.
• Inclusive, collaborative work environment that values equity, diversity and belonging.

EEO Statement

Sprinklr is an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws.

Reasonable accommodations are available upon request during the interview process.

To request an accommodation, please work directly with your recruitment coordinator or recruiter.

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