Senior IT Engineer (m/f/d)

WHO IS SPRYKER?

Spryker was founded to address the limitations of rigid, monolithic commerce platforms by providing a modular, headless, and API-first solution. Our technology enables businesses to quickly build, scale, and customise digital commerce experiences across B2B, B2C, and marketplace models.

We are trusted by industry leaders such as Ricoh, Siemens, Daimler, BOSCH, ZF, Hilti, and ALDI. Beyond technology, we offer unparalleled collaboration and co-innovation, working closely with our clients to achieve exceptional outcomes. This commitment makes us the partner of choice, even when compared to the largest competitors in the market.

Read more happy stories from our customers and see what is being said about us by the analysts.

As a Senior IT Engineer, you will help make sure Sprykees have the reliable technology, secure access, and responsive support they need to do their best work. You will combine hands-on technical expertise with ownership of IT support processes, endpoint management, identity and access, SaaS administration, and continuous improvement across our internal technology environment.

THE ROLE

As a senior member of the internal IT team, you will be a trusted escalation point for complex technical issues and a proactive partner to teams across Spryker. You will support employees across their entire technology lifecycle, from onboarding and device provisioning through day-to-day support, role changes, and offboarding. Alongside resolving issues, you will improve the systems and processes behind our support service so that it scales with the company.

You will:

• Act as a senior escalation point for complex hardware, software, endpoint, identity, access, and connectivity issues, taking ownership through to resolution.
• Provide high-quality technical support across the company, balancing fast incident resolution with a thoughtful, service-oriented employee experience.
• Own and continuously improve onboarding, offboarding, access-change, device-provisioning, and asset-management processes.
• Administer and maintain macOS, Windows, environments, including endpoint configuration, device security, troubleshooting, and lifecycle management through MDM.
• Manage identity and access processes across IdP, SSO, SAML, user accounts, groups, permissions, and application access.
• Support the administration and reliable operation of SaaS tools such as Google Workspace, , Atlassian, Slack, and other internal business applications.
• Maintain accurate, practical documentation for systems, support procedures, knowledge articles, asset records, and recurring solutions.
• Use scripting, automation, API’s, and AI-enabled approaches where they can make IT support more efficient, consistent, and scalable.
• Partner with stakeholders, vendors, and internal teams to evaluate, implement, roll out, and improve tools and services.
• Contribute to IT security, compliance, and governance practices, including access reviews, device standards, lifecycle controls, and timely deprovisioning.
• Support IT projects such as tool implementations, migrations, system improvements, and changes to the employee technology experience.
• Share knowledge with colleagues and help raise the technical capability and consistency of the wider IT support function.

WHAT YOU NEED

• 5+ years of experience in IT user support, workplace technology, endpoint engineering, or a similar internal IT role, ideally in a fast-paced technology or SaaS environment.
• Proven ability to resolve complex technical escalations across Apple and Windows hardware, macOS, Windows, networking, endpoint security, and access management.
• Hands-on experience managing laptops, mobile devices, and employee hardware through MDM, including provisioning, configuration, security controls, and lifecycle management.
• Experience administering identity and access services, including IdP, SSO, SAML, user and group management, permissions, and joiner-mover-leaver processes.
• Experience supporting SaaS tools such as Google Workspace, Atlassian, Hubspot, Slack, and comparable collaboration and productivity platforms.
• Familiarity with ticketing, incident and problem management, service-management processes, asset management, and knowledge bases; ITIL certification is a plus.
• Experience with scripting, automation, AI-assisted support, or other approaches that reduce repetitive work and improve reliability.
• Experience contributing to IT projects, tool rollouts, vendor coordination, security and governance practices, and process improvement initiatives.
• A calm, structured, and service-oriented problem-solver who communicates clearly, explains technical topics in plain language, and keeps people informed during incidents.
• Proactive, curious, and detail-oriented, with strong ownership, reliable follow-through, and a focus on documentation, data quality, and continuous improvement.
• Comfortable working independently and collaboratively in a fast-paced, international, hybrid environment.
• Fluent in English; German language skills are nice to have but not mandatory.