Senior Customer Success Manager - AI

Direct message the job poster from SR2 | Socially Responsible Recruitment | Certified B Corporation

(B-Corp Certified) Co-Organiser of FutureTech GermanyMost Sustainable Recruitment Agency 2023

(Senior) Customer Success Manager – SaaS & Analytics

Join a fast-growing, AI-driven analytics company transforming enterprise decision-making. As a (Senior) Customer Success Manager , you\’ll be a key partner for our customers, ensuring they maximize value, drive adoption, and expand their usage of our solutions.

Why Join Us?

• Be part of an ambitious company aiming to revolutionize data-driven insights.
• Work with cutting-edge AI and analytics technology.
• Directly influence product development and company growth.

Your Impact

• Build and maintain strong customer relationships as the go-to expert.
• Own the customer journey, ensuring seamless onboarding and long-term success.
• Proactively engage customers, track KPIs, and mitigate risks.
• Identify and drive up-/cross-selling opportunities, co-owning expansion with sales.
• Act as the Voice of the Customer , influencing product improvements.
• Develop tailored success plans to align our solutions with customer goals.

What You Bring

• 3–5 years in Customer Success or Account Management (SaaS/Analytics).
• Experience managing the full customer journey from onboarding to expansion.
• A proactive, problem-solving mindset with a passion for driving customer value.
• Ability to thrive in a fast-paced, evolving environment.
• Excellent communication, presentation, and relationship-building skills.
• Willingness to travel and engage with international customers.
• Proficiency in English.

Ready to make an impact? Join us and shape the future of AI-powered analytics!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Software Development

#J-18808-Ljbffr