Customer Service Representative 100% (6 months limited contract)

• Customer Service Representative 100% (6 months limited contract)
• Employment start: Immediately
• Employment duration: Until

Responsibilities

• Maintain solid customer relationships by handling questions and complaints with speed and professionalism.
• Process customer orders.
• Collaborate with product specialists, advising on product alternatives where suitable and applicable.
• Maintain contact with other departments to ensure customer requirements are fulfilled.
• Provide accurate, valid, and relevant information on delivery times and stock situation to customers.
• Manage backorders by collaborating with internal departments to ensure customers receive lenses in a timely manner.
• Process invoices and credit orders for customers.
• Process and oversee the management of returned products (RMA and RGA).
• Provide Certificates of Origin and other required export documentation to customers.
• Ensure audit compliance by reviewing, filing and managing all documents.
• Ensure export documents are received and archived.
• Act as support to the Customer Data Steward team by creating and maintaining customer accounts, ensuring prices are controlled.
• Act as support to the Customer Data Steward team by creating and maintaining doctor accounts, ensuring correct linkage to accounts and products.
• Follow communication procedures, guidelines and policies.
• Invoice marketing materials and cross‑charge to internal cost centres as required.
• Train new hires on Customer Service processes.
• Review daily work to streamline and improve processes.
• Participate in Customer Service projects as required.
• Assist with answering and forwarding incoming phone calls, upon the Supervisor’s request.

Qualifications

• Completed administrative/commercial education (or similar).
• Working experience within a Customer Service department, preferably within an international organisation.
• Very good English skills – both spoken and written.
• French and/or German skills preferred; other languages are a plus.
• Proficient computer and MS Office skills.
• Stress‑resistant, reliable and flexible personality with excellent communication skills.
• Service‑oriented and open‑minded, with strong problem‑solving abilities.
• Experience in Oracle Cloud Applications or Oracle ERP is a plus.

Benefits

• 40 working hours a week.
• Modern working spaces.
• Minimum 25 days of vacation.
• Modern cafeteria spaces.
• Free parking spaces and good public transportation connections.
• Training and development plans.
• Regular social company events (summer party, winter party).
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