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- Aufgaben: Manage customer orders, handle inquiries, and support logistics in a dynamic pharma environment.
- Arbeitgeber: Join Stallergenes Greer, a global leader in allergy treatment and precision medicine.
- Mitarbeitervorteile: Gain hands-on experience in pharma operations with opportunities for training and growth.
- Andere Informationen: Position located in Kamp Lintfort, just 30 mins from Düsseldorf.
- Warum dieser Job: Be part of a mission-driven team improving lives through innovative allergy treatments.
- Gewünschte Qualifikationen: Master's degree in sales or project management; fluent German and valid driving license required.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
VIE Customer Service and Operations Project Manager – Germany
Job brief
Allergic to routine, we have the treatment for you.
Within the Pharmaceutical Operations department, the role focuses on customer service and project management. The primary responsibilities include processing and handling demanding/complex external and internal customer orders and inquiries that cannot be handled by 1st-level employees (currently managed by the department head), project work and support for Pharmaceutical Operations projects, and supporting inventory monitoring (including ensuring market supply through appropriate logistics planning).
Customer Service Tasks
- Processing incoming orders (e.g., from pharmacies, wholesalers, and doctors)
- Issuing invoices and credit notes
- Handling complaints and returns
- GDP-compliant documentation of the above activities
- Providing telephone consultations for customers and forwarding inquiries internally and externally
- Managing customer databases in SAP and Veeva
- Overseeing the mailroom and managing weekly internal mail
- Daily inspection of cleaning activities in the GDP area and related documentation
- Daily monitoring of storage conditions in the GDP area
- Documenting training sessions as assigned by QM and/or HR
- Actively participating in training and further education as per the training matrix plan
- Performing service tasks for other internal departments (e.g., Marketing)
Logistics & Supply Chain Tasks
In addition to the above tasks, the role supports employees in the logistics area by performing the following:
- Assisting with goods receipt and incoming goods inspection
- Quality control of medicinal products during goods receipt
- Supporting picking controls and pre-picking activities
- GDP-compliant documentation of the above activities
- Monitoring logistics planning and product availability in SAP
- Validating SAP-generated demand planning
Project Management Tasks
- Creating and continuously tracking project plans
- Obtaining and adhering to binding timelines and commitments
- Presenting project status and assessing changes to the project
- Interpreting warning signals, anticipating, and communicating project changes
- Capturing and mapping KPIs
Requirements
Diploma: Master degree in sales, sales administration, project management.
Top priority is given to positive, customer-oriented collaboration with wholesalers, pharmacies, doctors, and internal colleagues at Stallergenes GmbH as well as with the parent organization Stallergenes in France.
The person needs to speak fluent German and have a valid car driving licence.
It is a great opportunity to get direct experience about the pharma operations department of our German affiliate (Customer Service, Supply, PM), our fast growing second European market after France.
The position is based at Kamp Lintfort, 30 mins from Dusseldorf.
About STALLERGENES GREER International AG
Stallergenes Greer is an international biopharmaceutical company specialized in the research, diagnosis and treatment of respiratory, food and venom allergies through the development and marketing of Allergenic Immunotherapy treatments.
Our mission is to offer the full potential of precision medicine to improve the quality of life of people suffering from allergies.
Allergenic Immunotherapy (AIT) is the only treatment for respiratory allergic diseases that allows for a lasting re-education of the patient’s immune system by inducing an increasing tolerance to allergens.
With more than 1,100 employees worldwide, and production sites in Europe and the United States, Stallergenes Greer offers its medicines in 44 countries.
Would you like to participate in the development of a world expert group in its field, in a dynamic and multicultural environment?
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VIE Customer Service and Operations Project Manager - Germany Arbeitgeber: Stallergenes Greer
Kontaktperson:
Stallergenes Greer HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: VIE Customer Service and Operations Project Manager - Germany
✨Tip Number 1
Familiarize yourself with the pharmaceutical industry, especially in customer service and operations. Understanding the specific challenges and regulations in this field will help you stand out during discussions.
✨Tip Number 2
Brush up on your SAP and Veeva skills, as these are crucial for managing customer databases and logistics planning. Being proficient in these tools can give you a significant edge over other candidates.
✨Tip Number 3
Highlight any previous experience in project management, particularly in a customer service context. Be ready to discuss how you've successfully managed timelines and communicated changes in past projects.
✨Tip Number 4
Prepare to demonstrate your customer-oriented mindset. Think of examples where you've gone above and beyond to meet customer needs, as this aligns perfectly with the role's focus on positive collaboration.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: VIE Customer Service and Operations Project Manager - Germany
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the VIE Customer Service and Operations Project Manager position. Understand the key responsibilities and requirements, especially the focus on customer service, project management, and logistics.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, project management, and logistics. Emphasize any previous roles where you managed complex inquiries or worked in a pharmaceutical environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the pharmaceutical industry and your customer-oriented approach. Mention specific experiences that demonstrate your ability to handle demanding customer orders and manage projects effectively.
Highlight Language Skills: Since fluency in German is required, make sure to clearly state your language proficiency in your application. If you have experience working in a bilingual environment, mention that as well.
Wie du dich auf ein Vorstellungsgespräch bei Stallergenes Greer vorbereitest
✨Show Your Customer Service Skills
Since the role heavily focuses on customer service, be prepared to discuss your previous experiences in handling complex customer inquiries. Share specific examples where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Project Management Experience
Highlight your project management skills by discussing past projects you've managed. Be ready to explain how you tracked progress, adhered to timelines, and communicated changes effectively to stakeholders.
✨Familiarize Yourself with Relevant Software
The job requires knowledge of SAP and Veeva. If you have experience with these systems, mention it during the interview. If not, do some research to understand their functionalities and how they relate to customer service and logistics.
✨Emphasize Team Collaboration
This position involves working closely with various departments. Prepare to discuss how you have collaborated with others in the past, especially in a multicultural environment, and how you can contribute to a positive team dynamic.