Revenue Cycle Optimization Program Manager (Remote)

A Brief Overview

The Revenue Cycle Optimization Program Manager reports to the Director of Revenue Cycle Optimization and is responsible for development and execution of optimization activities to completion.

The manager will work with Revenue Cycle Leadership to identify ways to increase net revenue, accelerate cash flow and reduce costs by addressing people, process and technology components across the revenue cycle.

The manager will employ a prescriptive and tailored approach that focuses on standard work, integrated workflow automation and technology improvements.

The manager will use data and analytics to drive and recommend new initiatives to Revenue Cycle leadership and inform department priorities.

The scope will span across the enterprise requiring collaboration with the School of Medicine, Stanford Medicine‑Partners, Tri‑Valley Hospital and Ambulatory Directors, IT, and various SHC Revenue Cycle Leadership.

The incumbent reviews, assesses, and designs workflows and makes system functionality recommendations for the entire revenue cycle.

Additionally, the manager ensures all workflows are compliant with government, payer and internal policies.

Other responsibilities include continuous collaborative learning and mentoring of indirect reports.

• Locations
• Stanford Health Care

What you will do

• Direct individuals and/or teams that lead performance improvement through lean methodology and tools for the mid‑revenue cycle.
• Develop and manage improvement activities via collaboration with teams, subject‑matter experts, and stakeholders.
• Provide leadership for large strategic initiatives, cross‑functional workflow issues or complex rapid improvement events for value stream analysis, standard work, improved flow, pull, waste reduction, error proofing, workplace organization, and other objectives.

Identify best counter‑measures and solutions for root causes.

• Lead project training teams and provide mentoring support in root cause analysis, discovery workshops, and data interpretation.
• Deliver continuous improvement practices to Revenue Cycle Leadership and staff.
• Create a culture of accountability, communication, problem solving, and data‑effective decision‑making while aligning with revenue cycle best practices.
• Ensure appropriate project management and data analytics use.
• Establish baseline data for project improvement, implement measures for monitoring and continuous improvement, capture ROI for all initiatives.
• Manage and facilitate process improvement teams; direct timely completion of multiple projects, Kaizen events, and consultative activity supporting strategic goals.
• Serve as a Revenue Cycle methodology & systems expert and apply multiple performance improvement methodologies and tools to complex and cross‑functional solutions.
• Monitor organizational KPIs, perform operational data analysis and interpret revenue cycle initiatives to align improvement efforts with strategic goals.
• Promote a culture of performance excellence, quality, high reliability, and staff engagement.
• Present information to diverse audiences with clarity and impact, adjusting approach to match the audience and situation.
• Possess expert leadership skills and maturity in managing difficult situations and conducting crucial conversations.
• Develop executive‑level presentations and statuses for senior revenue cycle leadership.
• Deliver presentations on Revenue Cycle programs and initiatives at various audience levels.
• Deliver ongoing status of past and present project initiatives and impacts including realized benefits.
• Participate in team intake process of project requests submitted by revenue cycle leadership for approval, benefits and prioritization; provide feedback and recommendations for advancement as applicable.
• Drive meaningful and impactful change to key KPIs.
• Perform other related duties as needed or assigned.

Education Qualifications

• Bachelor’s degree in Business Administration, Public Administration, or a related discipline.

Experience Qualifications

• Five (5) years of progressively responsible and directly related mid‑revenue cycle work experience.
• EPIC experience required (certification preferred).
• Required Knowledge, Skills and Abilities
• Knowledge of health care industry trends related to the patient experience.
• Knowledge of Revenue Cycle industry trends and best practices.
• Knowledge of the patient, family, and caregiver path through the health system and ability to identify key pain points stemming from revenue cycle workflow.
• Knowledge (proficient) of the Epic system as well as operational aspects.
• Experience in facilitating multidisciplinary teams to determine solutions to recurring challenges.
• Ability to maintain confidentiality of sensitive verbal and written information.
• Ability to analyze operational and procedural problems and develop, recommend and evaluate proposed solutions.
• Ability to establish and maintain effective relationships with a wide range of groups, including individuals at all levels within and outside the organization.
• Ability to communicate effectively and act as a thought leader at all organizational levels and in situations requiring instruction, persuasion, negotiation, conflict resolution, change management, consulting and advising, and prepare clear, comprehensive written and oral reports and materials.
• Ability to prioritize and drive to results with a high emphasis on quality & integrity.
• Ability to work autonomously, as part of a team, as well as motivate, influence and direct the work of others.
• Solid proficiency and skill with process improvement and root cause analysis.
• Ability to collaborate and build consensus with stakeholders.
• Highly self‑motivated, directed and change‑oriented skills.
• Demonstrated strong customer orientation skills.
• Demonstrated quantitative analytical skills.
• Ability to engage actively in complex discussions, often on challenging and/or controversial subjects.
• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness.
• Ability to manage/resolve disputes appropriately.
• Strong project management skills.
• Experience and skill in leadership/management.
• Demonstrated knowledge and understanding of Lean, project management, and/or Six Sigma principles and their applications.
• Licenses and Certifications
• EPICC – EPIC Certification preferred.
• Equal Opportunity Employer

Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non‑discrimination in all of its policies and practices, including the area of employment.

Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above.

People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.

Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale

Generally starting at $74.73 - $99.04 per hour.

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

This pay scale is not a promise of a particular wage.

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