Alpha Operations External Manager Support – Senior Associate

Alpha Operations – Front Office Support & Portfolio Readiness

We are expanding the Alpha Operations team to support client expansion onto the Front-to-Back Investment Platform – Alpha.

This new role will be part of the State Street Global Delivery (SSGD) and will focus on delivering critical operational support across the Alpha platform.

Responsibilities

• Act as a central communication and monitoring point between State Street, External Managers, and Alpha clients.
• Monitor inbound External Manager Transaction Error Queues, provide reconciliation oversight, and prepare External Manager related MIS.
• Oversee daily reconciliation between CRIMS and State Street’s middle office IBOR record on a Cash and Stock position and transaction level on a trade date +1 basis; take ownership of issue resolution and engage teams as needed.
• Serve as the primary contact point for the client’s Front Office team, triage issues and ensure resolution, calling upon internal teams where necessary; use CRIMS and communication skills to provide technical support service to clients.
• Maintain and develop State Street’s SQL‑based data warehouse (SSDD); support client queries on complex data sets across Middle Office platforms.
• Act as gatekeeper of the IBOR record, ensuring the accounting period close and reopening process is adhered to, and monitor overall portfolio health via the operational control framework.
• Project manage the client onboarding process from receipt through implementation and Hypercare, ensuring that the Alpha Portfolio Services group meets or exceeds project deliverables.
• Develop and maintain relationships with key internal stakeholders across business lines to aid delivery of each workstream.
• Assist in the analysis of current/proposed processes and recommend solutions and improved processes; drive implementation of operating models, SLAs and KPIs.
• Identify data or account trends for discussion in group meetings; interact with all Middle Office teams (Accounting, Corporate Actions, Trading, Performance); remain familiar with backup procedures for system/application issues.
• Build cooperative and professional internal/external relationships and interact with clients in a service‑oriented manner, especially during implementations and business as usual.
• Performance Expectations
• Display ownership of tasks and embed accountability in performing the role.
• Adhere to the Class of Conduct and internal policies, support the ‘Risk Excellence’ culture of the business.
• Provide management information as required to support business unit decision making and comply with delegation and escalation procedures.

Qualifications

• Degree and a minimum of 3+ years of asset management operational experience.
• Knowledge of order management systems (CRD preferred but not required).
• Experience with SQL, Word, Excel, and Power Point.
• Strong analytical, time‑management and organizational skills.
• Excellent written and verbal communication skills to audiences at all seniority levels.
• Self‑starter with adaptability and initiative in dynamic environments.
• Fluency in an additional European language such as German or Dutch is considered a plus.
• Interest and willingness to work flexible hours when required.

Benefits (sample)

Benefits packages are competitive and comprehensive.

Details vary by location but typically include generous medical care, insurance and savings plans, flexible work programs, and extensive development opportunities.

Equal Opportunity Employer

State Street is an equal opportunity and affirmative action employer.

We consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity, or expression, citizenship, marital status, domestic partnership, family status, or other characteristics protected by applicable law.

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