Front Office Support SME, Assistance Vice President

Front Office Support SME – Assistant Vice President

The State Street Global Delivery team is looking for a professional with Investment Management Operations and Investment Accounting experience who is passionate about working in an energized environment.

The successful candidate will manage day‑to‑day client activities as part of the Front Office Support Team, and support strategic client onboarding activities.

The position will interface daily with clients’ front‑office management as a subject‑matter expert and escalation point.

The candidate will manage client SLAs and internal deadlines, and provide analytical support for change requests in the BAU operating model.

Why this role is important to us

The EMEA FOS team is critical in delivering State Street Global Delivery’s value proposition to Alpha clients.

The team is often the face of State Street’s Front‑to‑Back value proposition, working end‑to‑end to resolve multi‑faceted queries and support the processing between Front, Middle and Back Office.

The FOS team collaborates with clients, GD leads, Alpha, CRIMS and other stakeholders to drive value for end clients.

Key Responsibilities

• Act as the primary contact for the client's Front Office team, triage issues and resolve them, calling upon internal teams when necessary.
• Provide technical support to clients using CRIMS and maintain industry knowledge to suggest standard methodologies and improve processes.
• Own BAU issues across Front and Middle Office, engage teams to maintain accuracy of Clients’ Order Management Systems (OMS) and Middle Office IBOR record‑keeping systems.
• Lead investigation and resolution of queries from a client support perspective, and share best practices with other teams.
• Interact with clients regionally and globally to ensure deliverables are met and participate in service review meetings.
• Document new or update existing operation controls and procedures; track client feedback and incorporate it into the FOS roadmap.
• Help standardise strategic solutions and best practices across clients to achieve economies of scale, working with Global Delivery business units to evaluate and streamline processes.
• Act as a resource and lead transformation and growth initiatives.
• Required Skills & Experience
• Strong Front Office expertise, with experience in Charles River (CRD) and Middle Office IBOR record‑keeping systems.
• 10+ years of Investment Management operational support experience.
• Excellent written and verbal communication skills, with strong client‑facing and presentation abilities.
• Motivated, team‑oriented individual who can work in an energising environment while handling multiple tasks.
• Ability to adapt and lead through change.
• Proficient with Microsoft Office, SQL coding and accounting platforms.

Education & Preferred Qualifications

• Relevant degree in Economics or a similar field.
• Knowledge of additional European languages such as German or Dutch is a plus.

Benefits

• Inclusive development opportunities.
• Flexible work‑life support.
• Paid volunteer days.
• Vibrant employee networks.
• Equal Opportunity Employer

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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