IT Operations Specialist (m/f/d)

IT Operations Specialist (m/f/d) Platform Tech IT Operations At Statista , we’re all about facts and data, for we are the world\’s leading business data platform. By providing reliable and easy-to-use data as well as various data analytics products and services, we empower people worldwide to make fact-based decisions. Founded in Hamburg in 2007, we have quickly grown into a global company with offices in major cities such as London, New York, Berlin and Tokyo. And we still have a lot of plans. Our constant growth does not only prove our success, but also keeps creating new development and career opportunities for our employees. We value and celebrate our diverse culture. You are welcome here for who you are, no matter where you come from, what you look like, or whether you prefer bar graphs to pie charts. Your story matters – keep writing it as part of our team. Are you ready to join us? Your tasks: – You will support our employees worldwide with IT issues relating to hardware, software, accounts and the digital workplace – remotely and on site, with a particular focus on Apple devices (macOS, iOS). – You handle IT queries reliably and in a solution-oriented manner, keeping a cool head and a friendly attitude even in stressful situations. – You work closely with colleagues from IT Engineering and IT Security, especially in the further development of our Apple infrastructure, e.g. with JAMF and Intune – You document carefully in our ticket system (e.g. Kanbanize/ServiceNow) and create helpful knowledge articles to prevent recurring problems in the Self Service Portal – You actively contribute to the further development of our support processes and design solutions that make our users\‘ everyday lives easier. – You constantly develop yourself further, remain open to new technologies and use opportunities to look beyond your own area of responsibility and help shape it. Your profile: – Completed training in the IT field, for example as an IT specialist for system integration and initial professional experience in IT service units – Strong initiative, strong communication skills and customer orientation – User and solution-oriented thinking and acting – Experience in user support and experience in the implementation of IT projects – Good knowledge of MAC OS and Microsoft Windows – Fluent German and good written and spoken English skills In IT Operations, we ensure that our employees have all the technical resources they need to work successfully. From the IT helpdesk and the provision of new systems to network and hardware administration, we ensure that our colleagues are technically capable of working anywhere and at any time. What we offer In addition to our great team, culture, and our shared goal of empowering people with data, there are many other things that make Statista a great place to work! Join us and benefit from: Work from abroad 10 days a year (up to 30 if your family lives abroad) Hybrid work and flex-time International team and social events Career & training opportunities Attractive locations and modern offices Mental health support with OpenUp Some of the benefits listed here apply only to the German entity and to Junior-level roles or above.