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- Aufgaben: Provide hands-on IT support for devices in office and manufacturing settings.
- Arbeitgeber: Steelcase is a global leader in innovative workplace design and solutions.
- Mitarbeitervorteile: Enjoy a supportive work culture with opportunities for growth and development.
- Warum dieser Job: Join a diverse team that values your potential and makes a positive impact.
- Gewünschte Qualifikationen: Basic IT knowledge, advanced German and English skills, customer service experience preferred.
- Andere Informationen: We welcome applicants from all backgrounds and offer accommodations during the application process.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Date posted: 30-Oct-2024
Business Function: Information Technology
Position Type: Full-Time/Regular
Description
We’re hiring an IT Technical Support Representative with advanced German and English skills to keep our Rosenheim manufacturing plant and office running smoothly. You’ll be the go-to person for reliable, high-performance IT support.
What You Will Be Doing:
- Provide hands-on technical support for workplace devices—laptops, desktops, printers, and multimedia systems—in both office and manufacturing settings.
- Manage and resolve IT requests and incidents through Service-Now, updating users on progress.
- Support local network needs, ensuring all hardware and software align with Steelcase standards.
- Install and configure new devices and software, ensuring compliance with Steelcase guidelines.
Who You Are:
- You have a basic understanding of IT (Office 365, networking) with a strong willingness to learn. Prior experience in a customer-facing role would be an advantage.
- You have an advanced level of both German and English.
- Any experience with a ticketing system would be a plus.
Who We Are:
Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.
Why People Choose to Work with Us:
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
What Matters to Us:
More than qualifications, we’re looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we’re always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at
Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.
If you’re interested in Steelcase, but this isn’t the right time or role, join our (Talent Community HERE) to be updated on future openings in your area(s) of expertise.
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IT Technical Support Representative Arbeitgeber: Steelcase
Kontaktperson:
Steelcase HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: IT Technical Support Representative
✨Tip Number 1
Familiarize yourself with common IT issues and solutions, especially related to Office 365 and networking. This knowledge will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be interacting with users regularly, being able to explain technical issues clearly in both languages is crucial.
✨Tip Number 3
If you have experience with ticketing systems like Service-Now, be ready to discuss it. If not, consider familiarizing yourself with how these systems work, as it could give you an edge.
✨Tip Number 4
Show your willingness to learn and adapt. Steelcase values potential over qualifications, so express your enthusiasm for growing within the role and the company.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: IT Technical Support Representative
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure you fully understand the responsibilities of an IT Technical Support Representative. Highlight your technical skills and any relevant experience in your application.
Tailor Your CV: Customize your CV to reflect your experience with IT support, customer service, and any specific technologies mentioned in the job description, such as Office 365 or ticketing systems.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your advanced German and English skills and how they will help you in providing effective support.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your language is clear and professional.
Wie du dich auf ein Vorstellungsgespräch bei Steelcase vorbereitest
✨Show Your Technical Skills
Be prepared to discuss your technical knowledge, especially regarding Office 365 and networking. Highlight any hands-on experience you have with workplace devices like laptops and printers, as this will demonstrate your capability to provide effective support.
✨Demonstrate Customer Service Experience
Since prior experience in a customer-facing role is advantageous, share specific examples of how you've successfully resolved issues for customers in the past. This will show that you can handle IT requests with a focus on user satisfaction.
✨Highlight Language Proficiency
As advanced German and English skills are required, be ready to showcase your language abilities during the interview. You might even consider switching between languages to demonstrate your fluency and comfort level.
✨Familiarize Yourself with Ticketing Systems
If you have experience with ticketing systems like Service-Now, make sure to mention it. If not, do some research on how these systems work and be ready to discuss how you would manage and resolve IT incidents effectively.
