ph3Job Description /h3 h3Purpose /h3 pWe are looking for an Application Support Specialist to join us in Neuchâtel, Switzerland! In this role, you will provide local laboratory application support for Chromeleon CDS, OpenLab CDS, and Metrohm Omnis users, acting as the first line of functional support and liaison with vendors. /p h3Key Responsibilities /h3 ul liProvide first-line support to laboratory users. /li liTroubleshoot application issues and perform initial diagnosis. /li liManage and monitor incidents, service requests, and change activities. /li liCoordinate with application vendors and central IT support teams. /li liSupport software upgrades, patch deployments, and validation activities. /li liAssist users with training, guidance, and issue resolution. /li liMaintain support documentation and knowledge articles. /li liEscalate complex issues to application vendors and L3 support teams. /li liSupport local laboratory digitalization initiatives. /li liParticipate in testing during system upgrades and releases. /li /ul h3Required Skills /h3 ul liExperience supporting laboratory informatics applications. /li liKnowledge of Chromeleon CDS, OpenLab CDS, Metrohm Omnis, LIMS, SDMS, or similar systems. /li liStrong troubleshooting and customer service skills. /li liExperience working in regulated environments (GxP preferred). /li liEnglish/French proficiency. /li /ul pThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. /p h3Diversity Inclusion /h3 pHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! /p h3About Us /h3 pWe are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. /p pStefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on LinkedIn , Facebook and Instagram where we regularly post insights from our colleagues. /p /p #J-18808-Ljbffr
Application Support Specialist Arbeitgeber: Stefanini EMEA
Stefanini Group ist ein hervorragender Arbeitgeber, der eine dynamische und inklusive Arbeitsumgebung bietet. Mit einem starken Fokus auf berufliche Weiterentwicklung und Schulungsmöglichkeiten, einschließlich Zugang zu LinkedIn Learning, fördert das Unternehmen die persönliche und fachliche Entfaltung seiner Mitarbeiter. Die Möglichkeit, in einem multikulturellen Team innerhalb eines stabilen multinationalen Umfelds zu arbeiten, macht die Position des IT-Spezialisten besonders attraktiv.
