VIP Deskside Technician

pOur company is growing, and you can grow your career along with us! /ppWorking in a dynamic and evolving environment, you will play a key role in ensuring reliable IT operations and delivering high-quality technical support. This is a great opportunity to contribute to the smooth functioning of IT systems, infrastructure and business applications, while providing dedicated support to executives and VIP users. /ppYou will be responsible for troubleshooting technical issues, supporting network infrastructure, maintaining applications, assisting with IT security measures and ensuring the successful technical delivery of company-wide meetings and events. /ph3Key Responsibilities /h3ulliProvide on-site IT support by troubleshooting and diagnosing equipment issues, carrying out emergency repairs and performing preventive maintenance activities; /liliDeliver dedicated, responsive and discreet technical support to executives and VIP users, acting as their first point of contact for IT-related issues; /liliPrepare and configure devices for important meetings and business travel, ensuring that all issues are followed through to resolution while maintaining strict confidentiality; /liliPlan and manage the technical aspects of town halls and company-wide meetings, both on-site and online, including Microsoft Teams sessions; /liliCoordinate event setup and rehearsals, test audio, video and streaming functionality, provide live technical support during events and ensure all equipment is ready for use; /liliSupport the day-to-day operation of local network and IT infrastructure, troubleshooting wired and Wi‑Fi connectivity issues; /liliMaintain network cabinets, including patching, labelling and documentation, and check switch ports and VLAN configurations; /liliApply basic knowledge of IP addressing, DHCP, DNS and VPN to troubleshoot common network issues and elevate complex incidents to the appropriate technical teams or external partners; /liliMonitor business applications, identify software defects and propose corrective actions in collaboration with senior colleagues; /liliPerform routine testing of websites and applications, responding to user feedback and helping identify, diagnose and resolve performance issues; /liliCarry out initial fault isolation, propose solutions and elevate issues requiring further technical expertise; /liliContribute to continuous improvement initiatives by reviewing existing processes and identifying opportunities to improve IT operations; /liliTest and, when required, install databases and related products to ensure they meet operational and customer requirements; /liliSupport the implementation of information security measures, including firewalls and message encryption, and report potential issues to security specialists; /liliPurchase IT equipment, follow up on orders and invoices, and monitor software licences. /li /ulh3Job Requirements /h3ulli5+ years of relevant professional experience; /liliPractical IT support experience, including troubleshooting and resolving technical issues; /liliKnowledge of networking fundamentals, including LAN, Wi‑Fi, DHCP and DNS; /liliUnderstanding of network and IT security principles; /liliExperience with IT testing, data collection and analysis; /liliKnowledge of computer systems, technical support procedures and IT infrastructure; /liliAbility to diagnose technical issues and provide effective troubleshooting support; /liliFamiliarity with event technology and audio‑visual equipment; /liliAbility to provide dedicated technical support to executives and VIP users; /liliKnowledge of IT data management and software maintenance. /liliLanguages: German and English /li /ulh3Soft Skills /h3ulliStrong customer focus and excellent interpersonal skills; /liliAbility to work independently and take ownership of assigned responsibilities; /liliGood decision‑making skills and attention to detail; /liliAbility to build trust and maintain confidentiality, particularly when supporting senior stakeholders. /li /ulh3What we offer: /h3ulliSpecial referral bonuses for recommending your friends; /liliPossibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists; /liliOpportunities for professional development in a stable multinational environment; /liliExposure to an international environment as part of a multicultural team spread across Europe. /li /ulpThe preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. /ph3Diversity Inclusion /h3pHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! /ph3About us /h3pWe are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. /ppWe are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. /ppHere, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. /ppOur mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients. /ppWe are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. /ppMore than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. /ppIf you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place. /p #J-18808-Ljbffr