Senior IT-Techniker (m/w/d) in München

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on IT support. This is a great opportunity to join an ambitious company operating at the forefront of its industry and play a key role in delivering a premium IT support service.

As Senior Deskside Technician, you will have primary responsibility for an EMEA cluster covering Germany, Austria, Switzerland, and the Czech Republic. The position is based in Munich, which is the main location for the Northern Cluster assignment. You will support retail stores, corporate offices, and manufacturing sites, including the headquarters. Full-time onsite presence in Munich is required. You will work closely with the EMEA IT team on day-to-day support, task prioritization, and escalations, and may contribute to project work such as rollouts and update activities.

Job Responsibilities

• Work with ITSM tools and achieve agreed service-level agreements (SLAs);
• Troubleshoot and repair hardware issues, providing proximity support for specialized systems within your local area of responsibility;
• Install customer-approved software;
• Perform basic network troubleshooting;
• Isolate and resolve issues with customer-supported printers and multifunction devices;
• Provide advanced software troubleshooting and remote support using the appropriate support tools and processes;
• Troubleshoot mobile-device and remote-access issues;
• Escalate tickets that cannot be resolved by Stefanini to the appropriate client or third-party support group;
• Manage spare parts and loaner pools;
• Contribute to knowledge-base (KB) creation and share shift-left knowledge from Field Service with the Service Desk;
• Deliver Install/Move/Add/Change/Remove/Dispose (IMACR/D) services;
• Cascade and deploy PCs and Macs to end users;
• Carry out new-joiner onboarding when required;
• Configure and deploy telephones and PCs/Macs after imaging;
• Deploy IT equipment; image and stage PCs, Macs, and mobile devices, including activation with the relevant regional carrier where necessary;
• Manage equipment inventory and lifecycle in accordance with the customer-approved process;
• Communicate with the EMEA IT team about day-to-day activities, escalations, and issues;
• Face-to-face and remote desktop support, including basic point-of-sale (POS) support;
• Head Office (HO) and Back Office team support;
• Setup and configuration of new routers, switches, and firewalls;
• Hardware support, including workstation and laptop support, printer repair, and equipment replacement;
• Site hardware audits;
• Managing traffic counters;
• Software deployment and troubleshooting;
• Onsite cabling;
• Managing infrastructure for payment terminals, as required across the region;
• Ensuring in-store music solutions are available and fit for purpose.

Job Requirements

Your Profile

• Bachelor's degree and/or equivalent experience in Information Technology or Computer Science;
• Proven ability to deliver multi-site infrastructure-related projects;
• Ability to manage multiple projects and activities at a time and prioritize appropriately;
• Excellent written and verbal communication skills;
• Flexibility to work outside normal working hours when necessary;
• Ability and visa authority to travel up to 20% of the time within Europe;
• Excellent problem-solving abilities;
• Solid working understanding of Windows domain services, such as DNS, DHCP, and RADIUS;
• Fluency in German and English;
• Authorization to work and remain in Germany.

Nice to Have

• Relevant technical qualification, such as MCITP, CCNA, or VCP;
• Experience with cloud-based communication systems;
• Experience working across multiple regions and cultures.

What We Offer

• Individual growth and development opportunities;
• Corporate training and access to LinkedIn Learning;
• Structured career paths and mentoring support;
• An international, multicultural work environment;
• Corporate benefits and employee discounts;
• Access to SAI Library, our global AI learning hub;
• 30 days of vacation per year;
• Employee Assistance Program offering confidential support;
• 13.5 salaries per year, including holiday and Christmas allowances;
• Employee referral program.

The preceding job description is intended to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality.We understand and encourage the importance of being you!

About Us

We are the Stefanini Group, a global technology consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in more than 40 countries and operate with the purpose of co-creating solutions together with our clients that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First. We invest in cutting-edge technology across our work, focusing on results for our clients.

We are a company-a group-that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.