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- Aufgaben: Provide premium customer service and support to retailers and consumers.
- Arbeitgeber: Join Stokke GmbH, a company known for its commitment to quality and customer satisfaction.
- Mitarbeitervorteile: Enjoy a dynamic work environment with opportunities for growth and development.
- Warum dieser Job: Be part of an international team and make a lasting impact on customer relationships.
- Gewünschte Qualifikationen: Commercial education and 2 years of experience in a similar role required.
- Andere Informationen: Fluent German and English are essential; strong PC skills needed.
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
What it's all about
Some of the key responsibilities are the following:
This is a challenging role which will require you to provide premium service to both customers as well as retailers and build relationships to make a lasting positive impression. The scope of the role is frontline support for both Retailers and Consumers, ranging from 'Order desk' functions to product related support and administrative tasks in the contractual area.
- Maintain customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
- Retailer and Key Account Support
- Receive, process and track orders from customers by phone and mail
- Ensure orders are registered in the Demandware, Altapay and M3 system for shipment and invoicing
- Issue invoices and credit notes
- Handle transport and product claims, returns, and exchanges from customers
- Participate in various other administrative duties of the team
- Find solutions with other functions in company to meet customers' unique requirements
- Be flexible to participate in serving other markets both serving retailers and end consumers in an international and multilingual team
Requirements:
- Commercial Education
- 2 years experience from similar position preferably
- Experience from field sales representative would be ideal
- Strong service mentality
- Native or C1 in German and fluent English is a must
- Strong PC user experience (Microsoft Office package)
- Ready to implement the visions, philosophies and strategies of the company
We offer
DACH Sindelfingen Stokke GmbH
Apply before: 2023-10-20
The position is located in Sindelfingen, Germany.
Customer Service Representative DACH Arbeitgeber: Stokke GmbH
Kontaktperson:
Stokke GmbH HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Customer Service Representative DACH
✨Tip Number 1
Familiarize yourself with the products and services offered by Stokke GmbH. Understanding their unique selling points will help you provide better support to customers and retailers, making a lasting impression.
✨Tip Number 2
Brush up on your ERP and CRM system skills, especially M3 and Salesforce. Being proficient in these systems will not only help you manage customer data accurately but also streamline your order processing tasks.
✨Tip Number 3
Practice your communication skills in both German and English. Since this role requires interaction with diverse customers and retailers, being able to switch between languages smoothly will be a significant advantage.
✨Tip Number 4
Show your flexibility and willingness to collaborate with other teams. Highlighting your ability to work in an international and multilingual environment will demonstrate that you are a team player ready to meet unique customer requirements.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Customer Service Representative DACH
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Representative position at Stokke GmbH. Understand the key responsibilities and requirements, especially the importance of providing premium service to customers and retailers.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any administrative tasks you've handled. Emphasize your strong service mentality and proficiency in both German and English.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific examples from your past experiences that demonstrate your skills in handling orders and resolving customer issues.
Highlight Technical Skills: Since the role requires strong PC user experience, make sure to mention your familiarity with Microsoft Office and any experience you have with ERP or CRM systems. This will show that you are prepared for the technical aspects of the job.
Wie du dich auf ein Vorstellungsgespräch bei Stokke GmbH vorbereitest
✨Show Your Service Mentality
Since this role requires a strong service mentality, be prepared to share examples of how you've provided excellent customer service in the past. Highlight specific situations where you went above and beyond to meet customer needs.
✨Familiarize Yourself with ERP and CRM Systems
Make sure you understand the basics of ERP systems like M3 and CRM systems like SF. If you have experience with similar systems, mention it during the interview to demonstrate your technical proficiency.
✨Demonstrate Multilingual Skills
As the position requires fluency in both German and English, practice speaking about your experiences in both languages. Be ready to switch between them if asked, showcasing your comfort in a multilingual environment.
✨Prepare for Administrative Questions
Since the role involves various administrative tasks, be ready to discuss your organizational skills and attention to detail. Prepare examples of how you've managed orders, invoicing, or claims in previous roles.
