Account Coordinator - AI-First

EUR 34,000- 38,000 full time, permanentemploymentcontract
Fully remote working from anywhere in Germany!
33dayspaidleaveand Benefits
Working with globallyrecognisableentertainment and media brands across German-speaking and international markets
An account support role with AI agents,skillsand smarter workflows at thecentreof how work gets done
High-end, fast computer and all the latest software and AI toolsyou'llneed

Note - it is essential you are either fluent/near-fluent in German

About the Role

Storm is an AI-native agency. AI tools and agentic workflows are central to how our teams work, and we hire people who want to work that way from day one.

As an Account Coordinator, you will support Account Managers and client teams by turning client priorities, agreed direction and account context into clear action. You will help keep delegated workmoving:tracking follow-ups, preparing updates, coordinating information, checking quality, supporting client communication, and making sure the people around you know what is happening and what needs to happen next.

This is a German-speaking role. Native or near-native spoken and written German isrequired, and you need to move confidently between English internal communication and German client or community-facing work. That means understanding nuance, tone,grammarand cultural context, not just translating words from one language to another.

We'renot talking about using AI as a search box or an autocomplete. The personwe'relooking for treats AI as a capable pair of hands. They delegate whole pieces of work, not just questions. They review what comes back with a sharp, critical eye. And they keep refining how they brief and direct it, so the quality compounds. If you read that and thought "that's just how I work now," this role is built for you.

You'lllearn the ground first: how our account teams work, what strong client support looks like, and the quality bar for clear client updates, well-structured account workflows, audience-ready Germancommunicationand reliable follow-through. Thenyou'llwork from Storm's stack of AI and creativetools, andplay a real part in improving how this role gets done.

About Storm Ideas

Founded in 2008, Storm Ideas is an international team working with globallyrecognisedclients across entertainment, media,technologyand online communities.

Our work sits at the intersection of media, technology, creativity, and operations. We build products, produce content at scale, design smarter ways for clients and internal teams to work, and keep looking for new ways to improve how the companyoperates.

We are a remote-first, fast-moving company with established clients, a growing team, and a strong appetite for better tools, better systems, and better ways of working. AI is central to how weoperate— every team, every role, this one included.

What You'll Make Happen

• Support Account Managers and client teams with delegated client tasks, account priorities,workflowsand coordination needs, with AI tools and agentic workflows as your default way of working, not an afterthought.

• Turn client requests, Account Manager direction and account context into clear tasks, updates, handovers, nextstepsor questions for the right people.

• Keep delegated workorganisedand visible: actions, deadlines, decisions, approvals, blockers, status updates, trackerfieldsand follow-ups should be clear enough that others can trust what is happening.

• Communicate promptly and clearly with Account Managers,collaboratorsand clients whereappropriate, especially when work is time-sensitive or when a delay, missing detail or unclear owner could affect the client experience.

• Move easily between English and German work: understand English internal context, produce natural German client or community-facing communication, and judge instantly when language soundsaccurate,usefuland culturally right.

• Own repeatable account workflows and delegated account processes, using AI and better workflows to improve speed, structure,reliabilityand quality over time.

• Build client, service and strategy understanding so you can use stronger judgement, spot risks early and escalate with clear context,optionsand evidence when senior input is needed.

• Coordinate stakeholders professionally when feedback, assets, approvals,decisionsor commitments are missing or late.

• Checkyour own work carefully before handing it over, including a sharp, critical review of anything AI touched.

• Keep improving how the work gets done: encode your best methods into reusable skills and workflows that agents and teammates can pick up and run, and teach what works so the whole team levels up with you.

Your Expertise

• Native or near-native spoken and written German isrequired, plus strong written English and the ability to move between English internal context and German client or community-facing outputs that feel natural,accurateand audience-appropriate.

• Clear, professional client communication: you know how to give useful status updates, ask focused questions, flag risksearlyand avoid vague or confusing messages.

• Demonstrable, hands-on use of AI tools and AI agents in your real work,studiesor personal projects: genuine capability, not just curiosity.

• Strong judgement when reviewing AI output against the brief, context, audience, languagequalityand clientneed. You never treat AI output as finished work by default.

• A systems thinker: you see repeatable work as a workflow to design and improve, not a list of tasks to grind through.

• High agency and ownership: comfortable taking delegated work forward, spotting what needs doing, and driving improvements to completion, not just proposing them.

• Strongprioritisationin a remote, async environment, including knowing when something is time-sensitive and when a small delay needs to be communicated.

• Good technical adaptability: you can learn new tools, trackers, documentation systems, AI workflows and client processes quickly, and you troubleshoot before escalating.

• Strong attention to detail, held at speed: you check your work carefully before handover and keep quality high even when work is moving quickly.

• Curiosity about media, entertainment, creators, online communities and how client work gets delivered at scale.

WhatIt'sLikeToWork Here

Modern Tools & A Real AI Stack

We do not expect you to make do with outdated tools while talking about innovation. Storm has an AI Operations team, approved tools, practicalworkflowsand a strong appetite for better ways of working.

Your Methods Can Become HowTheTeam Works

We actively encourage people to bring forward better ways of working. When a method you develop proves itself, you won't just use it quietly: you'll encode it as a skill others can run, teach it to the team, and watch it become the new standard, with your name on it.

Team-Based, International, Remote-First

You'llbe part of an international team of 175+ people. We work remotely, communicate clearly, and rely on people who can keep work visible without needing to sit in the same room.

Remote-First & Flexible

This role is fully remote. You will need to work reliably from 9:00–18:00 CET/CEST so you can support German-speaking work and collaborate with UK/EU-based teammates and clients. Final country-specific details will be confirmed before publishing.

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Privacy Notice

We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing careers@stormideas.com.