Strategic ACI is seeking a Computer User Support Specialist – SME (Helpdesk Team / FSR) to support the U.S. Army INSCOM Scalable GEOINT Architecture Contractor Manpower Equivalent (CME) Information Technology Support Services contract. The role supports Army GEOINT Office systems, software, security, and mission users.
Responsibilities:
- Provide helpdesk and field service representative support to Scalable GEOINT users, including telephone, chat, email, and in-person assistance.
- Diagnose and resolve hardware, software, network, and user-access issues; record and track service requests.
- Install, configure, repair, and troubleshoot computers, peripherals, network connections, and GEOINT-specific tools.
- Coordinate equipment repairs, maintain accountability of assigned IT assets, and support end-of-life equipment disposition.
- Provide onsite field support at CONUS/OCONUS mission locations, assist users with technical requirements, and prepare user guidance or training materials.
Qualifications:
Required:
- Active TS/SCI clearance, adjudicated within the last five (5) years.
- 5+ years in user and field support.
- Bachelor's degree or equivalent experience.
- ITIL Foundation and CompTIA Security+ certifications.
- Employees must be able to perform the essential functions of this position, with or without accommodation.
- Ability to remain stationary for extended periods while working at a computer.
- Ability to operate standard office equipment, including computers and telephones.
- Ability to communicate effectively in person, by telephone, video conference, and email.
- Occasionally move about the office and lift up to 20 pounds.
- Ability to work the assigned schedule with regular and reliable attendance.
- Ability to travel up to 10% as required.
