Head Customer Experience & AI Innovation

h3Are You Ready to Unlock Your Potential? /h3pAt Straumann Group we’re on an exciting journey of growth, innovation, and impact - driven by our mission to improve oral health and transform millions of lives worldwide. United by purpose, we bring our best selves to work every day, embracing a high-performance, player-learner culture that inspires collaboration, curiosity, and ambition. Here, you’ll have the opportunity to take charge of your own career, harnessing your skills, passion, and enthusiasm for learning to continually grow and progress. Together, we’re not just shaping brighter smiles, we’re unlocking the potential of people everywhere, including our own. /ph3Introduction /h3pWe’re looking for a Head of AI Value Creation to shape how Artificial Intelligence (AI) transforms our commercial operations and customer experiences. /ppIn this role, you’ll identify high-value AI opportunities, turn promising ideas into scalable solutions, and help teams adopt technologies that make a meaningful difference. /ppWorking across Marketing, Sales, Customer Experience, Digital, Data and IT, you’ll connect business priorities with emerging AI capabilities. /ppYour success will be measured not by the number of AI initiatives launched, but by the tangible value they deliver to our customers, employees and business. /ph3Your Role /h3pYou will lead our commercial AI value creation agenda, balancing strategic direction with practical delivery. /ph3Your key responsibilities will include: /h3ulliShape our AI strategy: Define and prioritize a portfolio of AI initiatives based on business value, feasibility and scalability. /liliTurn opportunities into solutions: Lead AI initiatives from business case development through implementation, adoption and scale. /liliDrive measurable impact: Establish success metrics and demonstrate improvements in commercial performance, customer experience and productivity. /liliScale AI capabilities: Partner with business and technology teams to develop AI solutions that integrate into everyday workflows. /liliEnable adoption: Work with stakeholders to address barriers, support change management and help teams confidently use AI technologies. /liliConnect teams and expertise: Collaborate across functions, markets and external partners to align priorities and deliver shared outcomes. /liliGuide investment decisions: Evaluate emerging technologies, assess opportunities and recommend where to invest, accelerate or redirect resources. /liliPromote responsible AI: Ensure initiatives align with relevant data privacy, security, regulatory and governance requirements. /li /ulh3Your Profile /h3pWe are looking for someone who combines commercial understanding with practical experience delivering technology-enabled transformation. /ph3What you will bring: /h3ulliExperience leading AI, digital transformation or technology-enabled product initiatives from concept through implementation and adoption. /liliUnderstanding of AI and Generative AI, particularly their applications in commercial, marketing or customer-facing environments. /liliAbility to translate business challenges into practical technology solutions and measurable outcomes. /liliExperience developing business cases, defining KPIs and evaluating business impact. /liliExperience collaborating with stakeholders across business and technology functions in complex organizations. /liliEffective communication and presentation skills in English. /li /ulpAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability /p #J-18808-Ljbffr