Project and Service Manager

The DICT CenterEurope Region is now actively seeking a talented Project and Service Manager (m/f/x) based in the Frankfurt am Main metropolitan area to join us.

Responsibility

• Demonstrated ownership and accountability for end‑to‑end customer service experience
• Responsible for project delivery to customers, to guarantee deliver the projects in time and in budget
• Engage postsales stage for ICT Service and manage the customers when service get issue
• Provide regular order implementation report for management review
• Perform regular maintenance and preventive inspections of onsite equipment, including but not limited to routers, switches, and/or transmission systems
• Diagnose and troubleshoot hardware and software issues in networks, ensuring minimal downtime and efficient resolution of faults.

Requirements

• Bachelor's degree or above in Telecommunication / Computer Engineering or equivalent majors
• Minimum 5 years of experience in IT & Telecom service delivery
• Technical knowledge in IP network design and configuration, including routing and switching, WAN/LAN, WIFI, NAS, Firewall, Cloud, Storage etc.
• Excellent teamwork skills, ability to work across virtual global teams, self‑motivated and able to work under pressure
• Excellent project management skills and communication skills
• Self‑motivated team player with quick adaptation to dynamic environment
• Fluent language skills in both English and Mandarin
• ITIL or CCIE certificate and related certificates in networking technology is an advantage
• Less experienced candidates will be considered as individual contributor.

All personal data provided will be used for consideration of your job application only.

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