Project Manager - Customer Operations in Manufacturing (f/m/d)

About ONIQ

ONIQ is on a mission to transform manufacturing for a more sustainable and efficient future. With IQA, our Production Excellence Software, we are pioneering a new category in industrial tech – combining lean production principles with AI, process mining, and advanced data analytics. Our software empowers manufacturers to systematically identify inefficiencies, accelerate improvements, and scale operational excellence across their global production networks.

We are a highly motivated team with a strong sense of ownership and passion for what we do. Our entrepreneurial mindset and commitment to innovation have enabled us to grow fast and shape the future of digital lean and green manufacturing. At ONIQ, culture is just as important as product. We foster an environment rooted in authenticity, diversity, integrity, and mutual respect – where everyone is encouraged to bring their whole self to work.

What you will do

You will take responsibility for the management of our customer journey – guiding our customers through the entire implementation process, from onboarding and pilot projects to full roll-out. Your focus will be on building and scaling their digital lean capabilities as well as maximizing and emphasizing customer value from IQA. As a Project Manager, your goal is the successful implementation and proof of the long-term impact of IQA at the customer by demonstrating its strategic value and enabling its integration into daily operations to strive for a future-proof lean and green manufacturing. You will:

• Manage the customer relationship for the entire customer journey with IQA, from the first touchpoints through the pilot phase to roll-out and live operation actively improving production processes and delivering impact
• Independently lead customer projects by coordinating cross-functional teams, maintaining close communication with key stakeholders, and ensuring that project objectives are met to enable the customer for continuous use of IQA
• Draw on your in-depth expertise in production processes and lean manufacturing, combined with a clear understanding of the customer\’s pain points to identify how IQA can become a major value driver for the customer
• Contribute to ONIQ\’s product strategy by actively gathering customer feedback and requirements ensuring our solution remains responsive to customer needs and market trends

What we expect from you

• Strong relationship-building skills, outgoing and communicative personality
• Entrepreneurial mindset and enthusiasm to drive the transformation to sustainable manufacturing with our software IQA
• Ability to understand the most pressing customer issues in production and to present our matching solutions
• Strong customer focus to achieve the best results both for the customer and ONIQ
• Master\’s degree in Mechanical Engineering, Industrial Engineering & Management, or a related field
• Profound experience working in consulting, production management, lean manufacturing, operational excellence, or similar
• International experience and a strong awareness of regional business practices, combined with the ability to tailor communication strategies accordingly
• Excellent language skills (English and German C1 or higher)
• Willingness to travel internationally for customer meetings or industry events (typically 2-4 meetings per month)

What we offer

• We work differently – we highly value transparency, integrity and authenticity. We trust and respect each other, which leads to a very collaborative working environment where we ensure that everyone can contribute ideas and decisions are made based on competency
• We are agile and fast paced, you will have the opportunity to take on as much responsibility as you want to and go beyond your job description to push your personal and our progress
• We truly care about work culture and make it a priority by regularly spending time reflecting on our teamwork, by actively committing work time to keep our strong team spirit and by incorporating activities into the workday to create balance
• We embrace diversity with our team encompassing team members from nine nationalities and 40% female representation (with the clear ambition to reach 50%), including a female CEO among the founders
• We contribute to fighting climate change by helping our industrial manufacturing customers reduce their carbon emissions with our products, by being aware of our own environmental impact and by being carbon neutral as a company
• All other benefits that make work more pleasant like flexible hours, part-time options, possibility to work remote, regular team events and offsites, 30 days PTO, weekly yoga sessions etc.

How to apply

We\’d love for you to apply even if your experience doesn\’t precisely match the job description. Please use our job portal for your application. If you have any questions, please contact us at jobs@oniq.com.