Team Leader Customer Project Manager (m/f/d)

Join Us as Team Leader Customer Project Manager (m/f/d)

For our Processing Solutions division, we are seeking an experienced functional Team Leader responsible for leading a team of customer project managers in Printworks-, Commercial- and Central Bank projects.

This role ensures successful technical calculations in the offer phase and project execution with high customer satisfaction and alignment with organizational goals.

Your Responsibilities

• Professional functional leadership of the customer project management team as an additional task to own operational activities.
• Ensuring smooth and timely execution of running opportunities and projects
• Foster a collaborative, accountable, and customer-centric team culture.
• Support team members in skill development and issue resolution.
• Monitor project performance and intervene proactively to mitigate risks and resolve escalations.
• Collaborate with Sales, Supply chain, Logistics, Product management and Support teams to ensure seamless execution.
• Responsibility for the correct implementation of collective, legal, and company regulations and/ or tools
• Full responsibility for managing own opportunities and projects in the area of banknote processing solutions for our international clients
• Continuous improvement of processes through standardization, harmonization, as well as the use of automation and digitization by optimizing existing or introducing new systems and tools
• Continuous improvement of comprehensive customer solutions with technical concepts that complement our internal portfolio (e. g., cutting and packaging systems)
• Collaboration with specialists on specifications, system layouts, drawings, process flows, and concept development
• Preparation of cost calculations for the overall concept and necessary documentation, including risk analyses, EU conformity, etc.
• Technical leadership of international project teams as the central point of contact for all project stakeholders
• Interface and conflict management between internal departments, suppliers, and customers
• Proactive communication and reporting at all internal levels and within the customer organization to ensure project success, including "lessons learned"
• Coordination of training sessions, field tests, factory acceptance tests, installation, commissioning and site acceptance tests

Your Profile

• Completed technical university degree (e. g., mechanical engineering, electrical engineering, computer science, industrial engineering) or a comparable qualification
• 5+ years of project management experience in customer-facing environments.
• 2+ years of experience leading or mentoring project teams.
• Strong leadership and people management skills.
• Strong problem-solving and decision-making skills.
• Extensive international experience in project management of system projects
• Quick comprehension and ability to recognize complex interrelationships to implement customer requirements
• High intercultural competence and experience in leading international teams
• Solid understanding of commercial contexts, strong customer orientation, and excellent communication and negotiation skills
• Independent and structured working style, strong assertiveness, and motivation to develop new solutions
• Confident use of project management tools and SAP System
• Good command of German and excellent English skills, both written and spoken; additional languages such as Spanish or French are a plus
• Enjoyment of regular international project assignments, including willingness to travel (approx. 30%)

Your Benefits

• Flexible working hours between 6 a. m. and 10 p. m., with the option to work remotely or on-site - and even occasionally on a Saturday instead of a weekday
• Regular, mutual, and appreciative feedback to support your personal development - and we learn from you too
• Performance-based compensation and employer-funded company pension plan
• A strong work-life balance, attractive family benefits, and a diverse company health management program
• Strong leadership growth potential mid/long-term
• Equal Opportunity Employer

We are an equal opportunity employer!

We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging.

We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

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