Senior ICT Supporter

Requisition ID 93683 – Posted – Switzerland – Group Functions – Information Technology – Allschwil

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

We are looking for a/an Senior ICT Supporter to join our IT team in Allschwil, Switzerland.

In this very diverse role, you will support Sulzer employees (mainly in the Allschwil site and other locations) with inquiries regarding IT faults and other IT issues using modern IT tools on site and via remote connections.

Your main tasks and responsibilities:

1. Act as 2nd level IT support on site and remotely for all users of Sulzer Ltd, mainly in the respective region and in other regions as needed.
2. Monitor the entire IT infrastructure (especially stationary and mobile devices on Windows as well as company-specific hardware and software, user and authorization administration with Active Directory, networks, applications, servers, Internet, O365 Admin Console, MS Teams etc.).
3. Management and maintenance of meeting rooms.
4. Installation and configuration of end devices including mobile phones.
5. Order hardware and manage the IT warehouse.
6. Receive, analyze and process fault reports as well as service requests in 2nd level support with the help of common IT tools (e.g. ticket system, remote-access solutions).
7. Forward incident reports and service requests to 3rd level support, external local service providers or management whenever needed.
8. Carry out work in accordance with ITIL standards, usually by using the company’s internal ticket system and in compliance with specified service level agreements (SLA) and key performance indicators (KPI).
9. Collaboration and support in local and global IT projects.
10. Oversee and support engineering software such as AutoCAD/CADWorx and CAD-Workstations.
11. Mentor a trainee in the daily operations and learnings in this field.

To succeed in this role, you will need:

1. Successfully completed IT training.
2. Experience in VIP support (preferably in a comparable company structure) and overall experience of 7 years in this field required.
3. ITIL or Microsoft certifications (server/client/network) an advantage.
4. Very good written and spoken English and German skills, French would be a plus.
5. Strong customer and service orientation.
6. Analytical, structured and problem-solving approach.
7. Reliable and independent, but also team-oriented work.
8. Flexibility with regard to tasks and working hours and willingness to travel occasionally.

What we offer you:

1. Attractive compensation and vacation plan.
2. An innovative, vibrant and agile culture.
3. Free parking space and accessibility with public transportation.
4. Employee Assistance Program.
5. Long service awards.

No visa or work permit support can be provided for this role.

Do you have a question about the role?
Reach out to Laura Pracht at or Hiring Manager – Corinne Romero. Our team is looking forward to hearing from you!

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom, and the United States.

#J-18808-Ljbffr