Customer Support Agent - German Speaker (Berlin based, onsite) SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships. As a Customer Support Agent for the German market, you will be the voice of our company. What you’ll be doing in this position Supporting our German‑speaking customers by phone, email, chat and social media channels Supporting our merchants for all questions and inquiries about our POS solution Actively working on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants You’ll be great for this position if you have Multi‑tasking skills Excellent verbal and written communication in German and English Problem‑solving attitude Experience with CRM systems Demonstrated ability to work in a team and also independently Why you should join SumUp Opportunity to work with SumUppers globally on large‑scale fintech products used by millions of businesses worldwide, from our Berlin office. Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced. A dedicated annual L
Customer Support Agent- DE Arbeitgeber: SumUp
SumUp ist ein hervorragender Arbeitgeber, der Ihnen die Möglichkeit bietet, an innovativen Fintech-Produkten zu arbeiten, die von Millionen von Unternehmen weltweit genutzt werden. In unserem Berliner Büro fördern wir eine inklusive und vielfältige Arbeitskultur, die auf Zusammenarbeit und persönlichem Wachstum basiert. Darüber hinaus profitieren Sie von einem Virtual Stock Option Programm, das Ihnen die Chance gibt, am zukünftigen Erfolg von SumUp teilzuhaben.
