Business Performance Specialist (m/f/d)

Business Performance Specialist (m/f/d) We are looking for a highly motivated and results-driven Business Performance Specialist (m/f/d) to support and enhance our commercial operations In this role, you will drive process improvements, optimize cross-functional workflows, support data-driven decision-making to enhance efficiency, productivity, and business performance. Working with cross-functional teams within the Commercial Directorate, also with interface departments and third-party partners, to identify improvement opportunities, implement solutions, and monitor impact. Facts Location Frankfurt / Main Employment level Direct entry Function Process Management Working time Full-time (tested according to § 7 TzBfG, part-time excluded) Identify inefficiencies in existing processes and implement improvements that align with business objectives and enhance commercial performance. Also support internal teams by sharing process best practices and training materials to ensure smooth adoption of new workflows and systems. Data-Driven Decision Making : Leverage data analytics to assess key performance indicators (KPIs), measure process effectiveness, and drive informed decision-making. Strategic Projects & Initiatives : Lead or contribute to initiatives that enhance business processes, working closely with leadership to align on priorities and execution plans. Change Management & Best Practices : Promote process standardization and best practices across commercial functions while ensuring flexibility for evolving business needs. Performance Monitoring : Develop frameworks and reporting mechanisms to track the success of implemented process improvements and continuously refine approaches based on data-driven insights. Free parking, Flight privileges, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible Strong problem-solving mindset with a hands-on approach to implementation. Excellent presentation skills, with the ability to convey complex topics clearly and concisely in both written and spoken English A passion for continuous learning, collaboration, and driving operational excellence. Bachelor\’s degree in Business Administration, Engineering, Operations Management, or a related field. 3+ years of experience in process improvement, business operations, or performance management (airline or travel industry experience is an advantage). Strong analytical skills with the ability to extract insights from data and translate them into actionable strategies. Experience in working on cross-functional projects and driving stakeholder engagement. Knowledge of Lean Six Sigma principles (Green Belt certification preferred). Ability to manage multiple priorities in a fast-paced and evolving business environment. Experience in process automation tools, data visualization, and business intelligence platforms is a plus. About SunExpress Established in 1989 as a joint venture of Turkish Airlines and Lufthansa, SunExpress acts as a tourism ambassador between Türkiye and Europe with over 30 years of experience and leisure airline expertise. SunExpress flies to more than 175 routes to 30 countries and carries more than 11 million passengers every year. With its headquarters in Antalya and Frankfurt and bases in Izmir and Ankara, SunExpress has more than 4000 employees and a fleet of 66 aircraft. SunExpress was named the \’Best Leisure Airline in Europe\‘ in the 2023 and 2024 global survey by Skytrax. As one of the leading providers of holiday flights, SunExpress as an equal opportunity employer welcomes all applicants regardless of individual differences. We believe that diversity is our greatest strength. All decisions about our current and potential talent are based solely on criteria that have nothing to do with an applicant\’s personal characteristics, which are irrelevant to job performance. At SunExpress, we focus only on competence, expertise, skills and experience.