SunExpress Holidays Commercial Specialist (m/f/d)

SunExpress Holidays Commercial Specialist (m/f/d) This is a key position in a newly established team and business vertical, that blends commercial acumen with technical expertise. As SunExpress Holidays’ Commercial Specialist you will play a central role in overseeing the day-to-day commercial operations of our new holiday vertical, establishing strong relationships with both internal teams and external partners, and ensuring that our holiday offerings meet and exceed commercial and service targets. Facts Location Frankfurt / Main Employment level Direct entry Function Sales / CRM Working time Full-time (tested according to § 7 TzBfG, part-time excluded) Take ownership of managing the relationships with our partners, overseeing long-term relationships, ensuring quality control, timely issue resolution, and continuous improvement. Negotiate commercial contracts, SLAs, and manage ongoing partner performance to maximize business outcomes. Continuously monitor and analyze performance metrics, both commercial and service quality, identifying areas for improvement and implementing solutions that enhance profitability. Regularly review commercial performance and work closely with stakeholders to refine commercial and marketing strategies and achieve key business objectives to enhance profitability and market share. Explore new business opportunities Develop and execute a partner steering framework to ensure service quality and operational excellence. Regularly analyze customer feedback and performance data to make data-driven improvements in service delivery and customer satisfaction. Ensure that our commercial relationships are managed with the highest standards of professionalism, leading to long-term success for both parties. Free parking, Flight privileges, Canteen (subsidized by employer), Jobticket / Subsidized public transport, Employee events (summer festivals, participation in sports competitions etc), Hybrid working possible Proven experience in managing long term partnerships or commercial operations in the travel, airline, or e-commerce industries. Strong understanding of dynamic packaging, online travel agencies, and integration with tour operators, especially in the DACH market. Expertise in commercial contract negotiation and partnership management. Good understanding of technical integrations between complex systems, including booking systems, CRM, and API integrations. Experience in post-implementation management, focussing on partner relations, service quality, and performance enhancement. Exceptional problem-solving and analytical skills with the ability to think strategically. Strong leadership skills with a collaborative and customer-focused mindset. Excellent communication skills, both written and verbal, with the ability to interact with senior stakeholders, external partners, and cross-functional teams. Excellent verbal and written English skills; German and/or Turkish is a plus. About SunExpress Established in 1989 as a joint venture of Turkish Airlines and Lufthansa, SunExpress acts as a tourism ambassador between Türkiye and Europe with over 30 years of experience and leisure airline expertise. SunExpress flies to more than 175 routes to 30 countries and carries more than 11 million passengers every year. With its headquarters in Antalya and Frankfurt and bases in Izmir and Ankara, SunExpress has more than 4000 employees and a fleet of 66 aircraft. SunExpress was named the \'Best Leisure Airline in Europe\' in the 2023 and 2024 global survey by Skytrax. As one of the leading providers of holiday flights, SunExpress as an equal opportunity employer welcomes all applicants regardless of individual differences. We believe that diversity is our greatest strength. All decisions about our current and potential talent are based solely on criteria that have nothing to do with an applicant\'s personal characteristics, which are irrelevant to job performance. At SunExpress, we focus only on competence, expertise, skills and experience.