Your mission
Keep in mind this is a 2-year limited opportunity.
- Provide expert technical support for residential energy storage solutions, including inverters, batteries, energy management systems, communication interfaces, and related components.
- Analyze and resolve complex installation, commissioning, communication, and system-performance issues while acting as an escalation point for field service engineers.
- Deliver engaging technical training in English to customers, installers, service partners, and internal teams, strengthening their installation, troubleshooting, commissioning, and maintenance capabilities.
- Create and continuously improve practical technical resources such as troubleshooting guides, installation instructions, FAQs, and training materials.
- Identify recurring technical issues across the European market and provide structured feedback to R&D, product management, and headquarters to support continuous product and service improvement.
- Support product launches and technical workshops while collaborating with hotline, spare-parts, field service, and service operations teams to improve end-to-end technical support.
Your profile
- You hold a Bachelor's degree or higher in Electrical Engineering, Power Electronics, Energy Systems, Automation, or another relevant technical field.
- You bring 3+ years of hands-on experience in technical support, commissioning, troubleshooting, or after-sales service involving residential energy storage systems, photovoltaic inverters, batteries, or closely related technologies.
- You have a solid understanding of residential energy storage architecture, electrical installation, system commissioning, communication protocols, and common technical failure modes.
- You are comfortable investigating technical problems independently and translating complex findings into practical solutions for installers, customers, and service engineers.
- You have experience delivering technical training or presenting technical solutions, combined with strong communication, presentation, teamwork, and cross-functional collaboration skills.
- Your English and Romania are at C1 level or above.
About us
We are fighting every day to make our mission happen – Clean Power for All!
With 870+GW of clean power presently installed worldwide, we are on the road to success!
Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.
Techncial Support Engineer COE - Europe in Bucharest Arbeitgeber: Sungrow - EMEA
Sungrow ist ein hervorragender Arbeitgeber, der Ihnen die Möglichkeit bietet, praktische Erfahrungen in einem dynamischen und internationalen Umfeld der grünen Technologie zu sammeln. Unsere offene und unterstützende Unternehmenskultur fördert das Lernen und die persönliche Entwicklung, während Sie aktiv zur Energiewende beitragen. Mit einem starken Fokus auf Teamarbeit und Innovation bieten wir Ihnen die Chance, Ihre Fähigkeiten in der Logistik weiterzuentwickeln und Teil einer bedeutenden Mission zu sein: Saubere Energie für alle zugänglich zu machen.
