Your mission
Welcome to your new role at Sungrow, as our Service Operations Intern in the UK!
Are you curious to learn how you can help us build a sustainable future?
Would you like to see how you can contribute to the growth of our clean energy solutions?
Then let\'s see what awaits you:
Engineer Scheduling:
- Coordinate and organise schedules for engineers to ensure timely service delivery.
- Liaise with customers to confirm service appointments and address any scheduling conflicts.
- Adjust schedules based on engineer availability, customer needs, and service priorities.
Quote Management:
- Request quotes from service partners for various service-related tasks.
- Compare and contest quotes from different service partners to ensure cost-effectiveness and quality.
- Maintain a record of all quotes received and the decisions made.
Invoicing Assistance:
- Assist the Service Department in completing invoicing tasks.
- Ensure all service-related activities are accurately recorded and billed.
- Collaborate with the finance team to resolve any invoicing discrepancies.
GSP Ticketing System Management:
- Monitor and manage the GSP ticketing system to track service requests.
- Assign and prioritise tickets based on urgency and engineer availability.
- Follow up on completed tickets to ensure customer satisfaction and service quality.
Engineer Onsite Report Management:
- Review and verify onsite reports submitted by engineers for accuracy and completeness.
- Communicate with engineers to address any missing or unclear information in their reports.
- Send finalised reports to customers in a timely manner.
Customer Communication:
- Serve as a point of contact for customers regarding service updates, scheduling, and report submissions.
- Address customer inquiries and resolve any issues related to service delivery.
Documentation and Record-Keeping:
- Maintain accurate records of all service activities, including schedules, quotes, invoices, and tickets.
- Ensure that all documentation is organized and easily accessible for reference.
- The role is not limited to the task above and adaptability will be crucial to excelling in the role.
Your profile
- Proficiency in MS Office (Excel, Word, PowerPoint, etc.)
- Great communicator.
- Good coordination skills.
- High attention to details.
- Flexible working availability.
- English language at C1 level.
About us
We are fighting every day to make our mission happen – Clean Power for All!
With 650+GW of clean power presently installed worldwide, we are on the road to success!
Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.
