Overview
In this role you design, engineer and support enterprise network solutions for B2B customers, ensuring high availability, security and performance. You work closely with internal teams and stakeholders to optimize complex network environments. You own incident management and guide junior colleagues to improve support quality. The position offers exposure to a multinational, customer-focused tech environment and a chance to impact service reliability and customer satisfaction. This is a hands-on role for a technically skilled network professional seeking growth in a fast-paced, 24/7 operations setting.
Verantwortungsbereiche
- Own and manage 1st & 2nd-level B2B advanced technical support issues with end-to-end ownership
- Initiate, lead, and coordinate technical and administrative actions; manage incidents, service requests, problems, and changes with stakeholders
- Communicate professionally with customers, partners, and internal teams; mentor 1st-level support to improve quality
- Analyze, configure, and troubleshoot Customer Premises Equipment (CPE) such as modems and routers
- Coordinate internal and external entities to maintain monitoring and maintenance in the backbone environment
- Ensure SLA compliance and contribute to continuous improvement initiatives
- Participate in 724 shift operations and perform on-call duties
Zentrale Anforderungen
- Technical apprenticeship or equivalent experience, 2–3 years in technical customer support
- In-depth knowledge of network technologies and ICT services (OSI 1–3, LAN/WAN, VoIP, IP, routing, VPN, Internet fundamentals) in an ISP/NOC context
- Strong analytical and network-oriented thinking with a motivation to continuously develop expertise
- Independent, reliable, structured work style; resilient under pressure and able to handle difficult customers
- Open-minded, communicative, solution-oriented; capable of professional communication with customers and colleagues
- Ability to explain complex topics clearly; capable of coaching others
- Physical and mental suitability for 724 shift operations; proficiency in German (C1), English (B2), and French (B2)
- strong communication
- customer-focused
- resilience under pressure
- network technologies
- LAN/WAN
- VoIP
1st Level Engineer Specialist 80-100% in Zürich Arbeitgeber: Sunrise
Als Arbeitgeber im Sunrise Shop in Burgdorf bieten wir eine hervorragende Ausbildung zur Detailhandelsfachfrau EFZ, die nicht nur auf Kundenberatung und Technikbegeisterung fokussiert ist, sondern auch ein unterstützendes und dynamisches Arbeitsumfeld schafft. Unsere Mitarbeiter profitieren von umfangreichen Wachstums- und Entwicklungsmöglichkeiten sowie einem kollegialen Team, das Innovation und Engagement schätzt. Bei uns haben Sie die Chance, in einer zukunftsorientierten Branche zu arbeiten und Ihre Fähigkeiten in einem inspirierenden Umfeld zu entfalten.
