Customer Success Lead - Deep Tech Momentum (DTM) in Berlin

Customer Success Lead - Deep Tech Momentum (DTM)

Our mission: build Europe's No. 1 Deep Tech & AI Innovation Marketplace - and be the undisputed leader on the continent. DTM27 will operate at 3x the scale of DTM26 across attendance, content, matchmaking, and operations.

To get there, we are building an online-offline flywheel: a business intelligence and matchmaking platform powered by Europe's premier Deep Tech conference and early-stage investment arm. Our objective is to catalyse €100B in additional enterprise procurement and venture capital into European Deep Tech & AI by 2030.

DTM has achieved substantial traction in just two years. Over 300 Deep Tech funds, 300+ corporate partners, and 1,000+ startups are already part of our ecosystem - alongside key partners including Lakestar, Vsquared, EIF, DCVC, SAP, Elaia, HV Capital, Earlybird, IQ Capital, McKinsey, BCG, Aumovio, BASF, The Exploration Company, Tekever, Axelera AI, Robco, Marvel Fusion and many others shaping Europe's Deep Tech landscape.

DTM26 - held in May 2026 at Wilhelm Studios, Berlin - was Europe's most ambitious Deep Tech innovation marketplace to date: 3,000+ attendees, 100 DTM100 startup pitches, 300+ corporate innovation leaders, and programming spanning Defence, Space, Energy, Advanced Materials, Manufacturing & Robotics, and High-Performance Computing, with AI as a cross-cutting layer. DTM.Capital , our early-stage investment vehicle, is going live and growing alongside the platform.

The Role

DTM is hiring a Customer Success Lead to own everything that happens after a partner signs.

You’ll report to our Chief Revenue Officer and work side by side with our commercial team. Your job is to ensure every DTM partner achieves the maximum value from their engagement DTM. Our partners’ success is your success.

With DTM27 (12–13 May 2027) running at roughly 3x the scale of DTM26, and SPARTA27 alongside it, the number of partners, deliverables and moving parts is growing fast. We need someone who builds the system that holds it all together, becomes the partner's trusted point of contact from signature to renewal, and turns great delivery into long-term relationships. As our editions multiply, you'll build DTM's Customer Success team and grow into Head of Customer Success.

Your Mission

Deliver every promise. Make sure every DTM27 and SPARTA27 deliverable is delivered. Leave partners walking away with more ROI than they could have imagined and an excellent experience.

Own the partner journey end to end. Be each partner's point of contact from the day the contract lands to the day they renew. Welcome them with a named contact and a clear deliverables timeline, keep them informed and engaged through the build-up to the event, and make sure their experience on the day matches what they were promised.

Build the Customer Success system. Design and run one system that tracks over 150 partners from signature to impact report, replacing the per-edition trackers. Sales, operations, programming and marketing will all work from it, and you'll keep it true and hold the pen on delivery.

Prove the value. Deliver an impact report to every partner within 30 days of each edition, measured against the objectives they set at kickoff. Make Partner NPS the number that tells us we're getting it right.

Turn delivery into renewals. Open the renewal conversation with every partner before the next edition goes on sale, and own upsell opportunities alongside our commercial team, with the context they need to close.

Opportunity to hold your own sales quota. For commercially ambitious candidates, this role has the opportunity to have a sales quota and commission tied to it.

• Customer-centric at your core. You measure success in partner outcomes, not tickets closed, and you give first, understanding that only when our partners success, we succeed.
• Commercially minded. You've grown revenue from existing accounts, whether a renewal or upsell you spotted and closed, or a book of business you owned with a number attached.
• Experienced in events. You've delivered sponsor, exhibitor or partner packages at a conference or trade show, or run delivery for 50+ accounts at once.
• A systems-builder. You've built the tracker or process a whole team ran on, and kept it accurate when things got busy.
• Reliable as a clock. When a promise is at risk, you flag it early, to the right people, with a plan.
• At home in Founder Mode, where resources are limited, expectations are high and ownership matters more than titles. You fix a broken process without waiting for permission.

Bonus points if you're AI-first (you've built agents that track deliverables or automate follow-ups).

Elevate Europe's tech sovereignty. Make sure the partners who fund Europe's leading Deep Tech platform get real value from it, and keep coming back.

Unparalleled network access. Build deep relationships with Tier-1 European corporate leaders, Deep Tech founders, scale-ups, and investors.

Founder culture. Operate with high autonomy and responsibility, learning directly alongside DTM's founders and Europe's leading Deep Tech operators, with a clear path to build and lead the Customer Success team.

Compensation

Receive a competitive package combining base salary, performance‑based bonus, and equity in a validated, high‑growth business with seed‑stage traction and a profitable business model.

We believe our best work happens through in‑person collaboration at our Berlin office; on‑site availability is therefore highly appreciated for every new hire, and on‑site presence during event weeks is essential.

Deep Tech Momentum (DTM) will only ever contact candidates from an official @ deeptech.build email address. We do not use third‑party agencies to schedule interviews via WhatsApp or non‑company email addresses, and we will never ask for financial information during the hiring process.

#J-18808-Ljbffr