CRM & Promotion Manager DACH (w/m/d)

CRM & Promotion Manager DACH (w/m/d) page is loaded

CRM & Promotion Manager DACH (w/m/d)

Apply locations Kaufbeuren, DEU time type Full time posted on Posted Yesterday job requisition id R-103183

At Swarovski, where innovation meets inspiration, our people desire to explore, experience and create. As a Customer Relationship Manager & Promotion Manager DACH (m/w/d) you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries. Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can. A world of wonder awaits you.

About the job

Your responsibilities include, but are not limited to:

• Coordination and implementation of local CRM campaigns in close coordination with the global team
• Initiation, implementation and tracking of local measures to acquire new customers and increase sign-up rates
• Planning and implementation of local promotions, events and new activation formats to promote sales in Germany, Austria and Switzerland
• Close cooperation with Store Managers and the local Retail Team, Customer Service, Global CRM and other internal stakeholders
• Analysis of results and derivation of specific recommendations for action
• Testing and integration of AI-supported tools and automation
• Development of innovative CRM activations
• Introducing new ideas and tools to optimize the CRM landscape

About you

We are looking for a unique and amazing talent, who brings along the following:

• Bachelor\’s degree (preferably in marketing, business administration, communication or comparable training)
• Practical experience in CRM, campaign and event management
• Fluency in German and English (additional knowledge of Italian or French is a plus)
• Experience in using analytical tools to measure and optimize performance as an advantage
• High level of initiative, structured way of working and strong numerical skills
• AI affinity as an advantage

What we offer

You can expect a range of benefits, including:

• Permanent contract (after 6 months probationary period)
• 30 days’ vacation
• Hybrid working model
• Training and development
• Pension allowance
• Travel allowance
• Home office allowance
• Discounts on Swarovski products
• and of course, a nice atmosphere and a friendly team!

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world\’s finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, expression or any other status protected under the law of the countries we operate in.

Create a World of Wonder

Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.

Recruitment Process at Swarovski
You are just a few steps away from becoming a part of our World of Wonder.
Select the job that excites you the most, tailor your CV and submit your application. We will be in touch once your application has been carefully reviewed to ask you additional questions, share position details and the next steps.
If successful, we will invite you for at least one interview and might ask you to prepare a case study or do an assessment test. You will have time to ask your questions too.

CV Tips to Nail Your Dream Job
The first impression matters: make your two-page CV professional and aesthetic.
Add the most relevant details that reflect you are a great match for the role, focus on your skills, projects, achievements, results and education.
Tell us how well do you speak/write any other foreign languages.
We like to read the summaries of candidates’ profiles with goals and passions – they highlight your personality and motivation.
If you are at the beginning of your career journey, show your individuality and highlight the details that are relevant to the role (e.g. internships, voluntary or temporary jobs, online courses, certificates, year abroad exchange programs)

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