Department
Product & Customer Success
Reports To
Chief Product Officer
Job Purpose
The Business Analyst / Technical Writer supports the successful delivery and adoption of our software solutions by combining business analysis, structured documentation, and customer-facing activities. The role acts as a key interface between customers, product, sales and engineering, ensuring high-quality documentation, and effective customer enablement.
Your Key Responsiblities Will Be
- Create, maintain, and update software documentation (user guides, functional documentation, release notes)
- Prepare and deliver customer demos and support onboarding activities
- Handle and analyze customer requests and feedback, coordinating with internal teams where required
- Act as a liaison between Product, Engineering, Customer Success, and Sales
Requirements
Education & Experience
- Bachelor’s degree or more in Business, Information Systems, Computer Science, or a comparable field
- Working experience in financial institutions or working with financial institutions
- Experience as a Business Analyst, Product Analyst, Technical Writer, or in a similar role
- Proven experience in software documentation
- Language: English – C2 or Native
Skills & Competencies
- Strong analytical and structured working style
- Excellent written and verbal communication skills
- Ability to translate complex topics into clear, understandable documentation
- Confidence in presenting software solutions to customers
- Ability to work cross-functionally in a product-driven environment
- Experience in Product based companies
Nice to Have
- Familiarity with Jira, Confluence, or similar tools
- German Language fluency
- Experience in customer-facing roles or customer interaction
⚠️ Please note that for this position a valid work permit for Germany is required for non-EU citizens. Unfortunately, applications without a valid working permit and sufficient language skills will not be considered.
About SWIAT
SWIAT GmbH is a Frankfurt-based FinTech on a mission to create a financial infrastructure of the future that enables secure and frictionless real-time trading and settlement for all types of regulated assets on a global scale.
What do we do?
- develop and maintain the SWIAT Network, a blockchain-based platform that is neutral and trustworthy
- serve the financial sector – tailored for banks and financial institutions
- empower digital transactions
- enable the issuance of regulated digital assets
- onramp traditional assets using our advanced tokenization engine
What do we offer?
- The chance to participate in and shape a young, fast-growing company from the beginning with the mission to bring DLT and crypto technology to the mainstream of the financial industry.
- High degree of autonomy and ownership
- Modern, DLT-based infrastructure environment
- Hybrid working model
- Professional certifications (CISM, ISO 27001, etc.)
- Collaborative FinTech culture with short decision paths
- Competitive compensation package and benefits
Did we catch your interest? Apply now and join our mission!
