Internship Hospitality SWISS Ground Operations Switzerland (limited 6-8 months, 80-100%, all genders)

Tasks You will support SWISS Ground Operations in driving hospitality initiatives, develop communication measures, and contribute to concepts that bring hospitality to life on the ground – both in Zurich and Geneva. – Support the planning, coordination, and evaluation of hospitality trainings across SWISS Ground Operations – Assist in developing a follow-up concept to reinforce hospitality standards beyond the initial training phase – Contribute to communication efforts that promote a hospitality mindset within SWISS Ground Operations and among service partners – Identify opportunities to embed hospitality principles into daily routines – Support the preparation and launch of the hospitality training initiative at Geneva Airport (GVA) – Provide guidance on hospitality aspects within the development of new lounges at Zurich Airport (ZRH) Contact Regula Kunz Hospitality SWISS Ground Operations Switzerland & Lounges Swiss International Air Lines AG Phone +41 44 564 22 66 E-mail address for inquiries recruiting.services@swiss.com Benefits Subsidized parking or public transport, Company health management, 25 days of annual vacation, Flight benefits, Employee and networking events, Remote working (e.g. from home), Flexible workhours and part-time working models, Discounts, Diversity programmes Behind the scenes Video: https://player.vimeo.com/video/377755417Join SWISS Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile – always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure. Requirements While prior work experience is a plus, we are primarily looking for a motivated, self-driven and enthusiastic personality with a strong sense of initiative, attention to detail, and a genuine interest in hospitality and customer experience. – Very good MS Office skills, especially MS PowerPoint – Workload Specification: For this position, an 80-100% workload is preferred. – A Bachelor’s or Master’s Degree or an “HF” Advanced Federal Diploma of Higher Education with a specialization in business administration, hospitality, tourism management or related fields – Prior knowledge or interest in hospitality, communication or customer experience is a plus – A customer- and service-minded working style, with a hands-on mentality and solution-oriented mindset – Strong communication and conceptual skills, paired with the ability to work independently – A quick comprehension, high level of initiative, and the ability to think in contexts and interdependencies, with empathy for both customers and employees – Excellent written and spoken German and English skills, French is a plus Company About Swiss International Air Lines AG It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment – one in which, wherever you are, you’ll always feel: Truly SWISS …. where people matter. www.swiss.com