Finde einen Job 
Finde eine Ausbildung 
Top Arbeitgeber 
Top Universitäten 
Für Unternehmen Auf einen Blick
- Aufgaben: Manage legal complaints and inquiries for Lufthansa while handling administrative duties.
- Arbeitgeber: Join Lufthansa, a leading airline known for its commitment to customer service and legal excellence.
- Mitarbeitervorteile: Enjoy remote work options, 25 vacation days, flight benefits, and a supportive company culture.
- Warum dieser Job: Dive into the exciting world of aviation law and make a real impact in customer service.
- Gewünschte Qualifikationen: You need a completed apprenticeship or degree, plus fluency in German and English.
- Andere Informationen: Starting date is flexible; apply in English or German!
Das voraussichtliche Gehalt liegt zwischen 36000 - 60000 € pro Jahr.
Part of our customer service department, our legal feedback team handles complaints, inquiries, and claims in the legal area. Are you excited about aviation, legal topics, and customer service? Then, this role is made for you!
Starting date : May 01, 2025 or upon agreement.
You may apply in English or German.
Tasks
Your responsibilities include managing complaints and inquiries within the legal domain for Lufthansa, as well as overseeing routine administrative duties like approvals and quality monitoring. Additionally, you may be assigned ad-hoc tasks as needed.
- Handling requests sent by various legal authorities to Lufthansa (e.g., National Enforcement Body, Alternative Dispute Resolution, etc.) as well as those sent by Consumer Protection Organizations in a timely manner.
- Answering requests of lawyers representing Lufthansa.
- Investigating legal and paralegal claims according to guidelines.
- Exchanging and coordinating with other departments and authorities.
- General administrative tasks related to the department activities.
- Database maintenance.
Benefits
- Remote working (e.g., from home).
- Modern offices.
- Diversity programmes.
- 25 days of annual vacation.
- Crew credit cards.
- Attractive company pension scheme.
- Subsidized parking or public transport.
- Employee and networking events.
- Flight benefits.
- 13th monthly salary.
- Paid maternity and paternity leave.
- Company health management.
Requirements
- Completed apprenticeship or University Degree.
- Previous experience in Complaint Management would be an asset.
- Experience in the airline industry would be advantageous.
- Structured and precise working style.
- Ability to work independently whilst adhering to internal and external deadlines and guidelines.
- Good knowledge of Microsoft Office 365.
- Fluent in German and English, both written and spoken.
For any further questions, please contact our Recruiting Services Center at +41 44 564 22 66.
Contact
Yannick Gramfort
#J-18808-Ljbffr
Consultant Legal Feedback Services (70%, all genders) Arbeitgeber: Swiss International Air Lines
Kontaktperson:
Swiss International Air Lines HR Team
StudySmarter Bewerbungstipps 🤫
So bekommst du den Job: Consultant Legal Feedback Services (70%, all genders)
✨Tip Number 1
Familiarize yourself with the legal aspects of customer service, especially in the aviation sector. Understanding how legal feedback processes work will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the airline industry or legal fields. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Brush up on your complaint management skills. Consider scenarios where you might need to handle legal inquiries and think about how you would approach them effectively.
✨Tip Number 4
Showcase your bilingual abilities in both English and German during any interactions. Being fluent in both languages is crucial for this role, so highlight this skill wherever possible.
Diese Fähigkeiten machen dich zur top Bewerber*in für die Stelle: Consultant Legal Feedback Services (70%, all genders)
Tipps für deine Bewerbung 🫡
Understand the Role: Make sure to thoroughly read the job description for the Consultant Legal Feedback Services position. Understand the responsibilities and requirements, especially the importance of handling legal inquiries and complaints.
Tailor Your CV: Customize your CV to highlight relevant experience in complaint management and any background in the airline industry. Emphasize your structured working style and proficiency in Microsoft Office 365.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for aviation and legal topics. Mention your language skills in both German and English, and explain how your previous experiences make you a great fit for this role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no grammatical errors and that your documents are clear and professional. This reflects your attention to detail, which is crucial for the role.
Wie du dich auf ein Vorstellungsgespräch bei Swiss International Air Lines vorbereitest
✨Show Your Passion for Aviation and Legal Topics
Make sure to express your enthusiasm for aviation and legal matters during the interview. Share any relevant experiences or interests that demonstrate your commitment to these fields, as this role is all about combining customer service with legal expertise.
✨Highlight Your Complaint Management Experience
If you have previous experience in complaint management, be ready to discuss specific examples. Explain how you handled challenging situations, resolved conflicts, and ensured customer satisfaction, as this will be crucial for the role.
✨Demonstrate Your Organizational Skills
Since the position involves managing inquiries and administrative tasks, showcase your structured and precise working style. Provide examples of how you prioritize tasks and meet deadlines, which will reassure the interviewers of your ability to handle the responsibilities.
✨Prepare for Questions on Collaboration
Expect questions about how you coordinate with other departments and authorities. Be prepared to discuss your communication skills and provide examples of successful teamwork, as collaboration is key in this role.
