DSS L1 Support Engineer

Location: Visp, Switzerland
Contract: Freelance
Duration: 1 year
Start Date: ASAP
Work Mode: On-site

About the Role

We are looking for an experienced IT Support Engineer to provide deskside and end-user IT support at a client location in Visp, Switzerland.

Key Responsibilities

• Provide deskside and face-to-face IT support to end users.
• Troubleshoot hardware, software, desktop, laptop, and printer issues.
• Support Windows and macOS environments.
• Install, configure, deploy, and reimage computers.
• Manage incidents and service requests through ServiceNow or similar tools.
• Support Active Directory, user accounts, password resets, and video conferencing.
• Assist with IT asset management and hardware replacements.
• Follow IT security procedures and service-level requirements.

Required Skills & Experience

• 3–5 years of experience in Desktop, Deskside, or IT Support.
• At least 3 years of face-to-face support experience.
• 3+ years of experience supporting both Windows and macOS.
• Knowledge of Active Directory, SCCM, JAMF, or similar tools.
• Understanding of networking fundamentals, including VLAN, DHCP, and DNS.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong troubleshooting and communication skills.

Language Requirements

• French – fluent
• German – fluent
• English – business proficiency

Additional Requirements

• Availability to start as soon as possible.
• Willingness to work on-site in Visp, Switzerland.
• Eligibility to work in Switzerland under the applicable work authorization requirements.

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