Head Business Architecture L&H Operations - Fr.164'000 A Year in Zürich

Head Business Architecture L&H Operations (Hybrid;

m/f/x/d; 80-100%)Are youenergisedby transforming complexity into clarity? Do you thrive on building high-performing teams, driving accountability, and delivering outcomes that genuinely move the needle? If you are ready to shape the future of Life & Health Operationsata global scale, this is the role for you.About the RoleThis is a high-impact leadership opportunity at the heart of Swiss Re's L&H Operations. As Head Business Architecture L&H Operations, you will set the standard for how we execute across the full treaty life cycle — from onboarding through to claims payments. You will drive operational excellence with pace and discipline, strengthen governance and quality, and build the capabilities, mindset, and execution muscle that enable our global Operations teams to consistently deliver for clients, stakeholders, and the business.Key ResponsibilitiesSet the bar for operational rigor and accountability — create a sustainable, trusted, and resilient Operations function that is built to perform at the highest levelDrive process alignment, simplification, and continuous improvement —maintaina relentless focus on execution, measurable outcomes, and delivery against Operations KPIsIdentify,prioritise, and execute operational excellence opportunities — remove friction, accelerate delivery, and make it easier for teams to do their best workDefine standard Operations processes — lead the design, testing, execution, and rollout of end-to-end process and system enhancementsOwn the Operations governance and quality assurance framework — embed consistent risk appetite, strong controls, and a proactive risk culture across global Operations teamsBuild frameworks and operational discipline — ensure portfolio data is trusted, usable, and actionable for analytics and decision-makingTurnstandardisationand automation opportunities into delivered improvements — enable scalable growth and stronger business performanceBuild andenergisea global community of Operations experts —establishclear roles, responsibilities, deliverables, and shared standards of excellenceCreate compelling expert career paths — attract, develop, andretainoutstanding Operations talent across the globeLead and deliver strategic projects and initiatives — drive clear ownership, strong stakeholder engagement, and close collaboration with regional teams, Market Units, COO, CUO, and other key partnersAbout the TeamYou will lead a global team of 20+ talented colleagues across key Swiss Re locations, working at the very heart of L&H Operations. This team operates in close partnership with Market Units, Operational Excellence, Risk Management, COO, CUO, and wider Operations teams worldwide. Far from being a support function, this team is expected to be a genuine catalyst — driving sharper execution, stronger standards, and practical transformation that turns strategy into progress and progress into measurable business impact. If you are looking for a team where your leadership truly matters and your work leaves a visible mark on the business, this is it.About YouYou are an inspirational, hands‑on leader who combines strategic thinking with a bias for action. You bring the courage to challenge constructively, the judgement to make pragmatic trade‑offs, and the resilience to push important work through to completion. You communicate with impact, build credibility through delivery, and motivate diverse global teams to move with purpose, confidence, and urgency.We are looking for candidates who meet these requirements:Proventrack recordof leading large, diverse global teams — with a demonstrated ability to create clarity, energy, and accountability that drives consistently strong outcomesStrong project and change managementexpertise — with the ability to translate strategy into clear plans, decisive action, and deliveringresults that land with impactDemonstrated success in operational excellence and process improvement — a consistent record of simplifying complexity, raising operational standards, and delivering tangible, measurable improvements at paceDeep experience in governance and quality assurance frameworks — including risk management, controls design, and embedding a proactive risk culture across large, distributed teamsExcellent communication and senior stakeholder influencing skills — with the ability to build followership through transparency, credibility, and delivery across complex, matrixedorganisationsThese are additional nice to haves:Experience in Life & Health reinsurance or insurance operations, with familiarity of the treaty life cycle from onboarding through to claimsExposure to data strategy, portfolio data management, or analytics enablement within an operations contextExperience designing and executing automation ordigitalisationinitiatives within an operations environmentFamiliarity with COO/CUO operating models and working across Market Units in a global reinsurance or financial services settingA college degree or equivalent professional qualification in a relevant disciplineMultilingual capabilities — excellent spoken and written English is essential;

Additionallanguages are a plusA track recordof building expert communities and creating career development frameworks that attract andretaintop talentFor Switzerland, the base salary range for this position is between 164'000 CHF and 24'000 CHF for a full‑time role.The specific salary offered considers:The requirements, scope, complexity and responsibilities of the roleThe applicant's own profile including education/qualifications, expertise, specialisation, skills and experienceIn the situation where you do not meet all the requirements or you significantly exceed these, the offered salary may be below or above the advertised range. In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance‑based annual bonus.Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week.Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. We cover both Property & Casualty and Life & Health. Combining experience with creative thinking and cutting‑edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 15,000 employees across the world.Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.Start your career journey with Swiss Re.