Responsibilities
Consulting and implementing complex ServiceNow projects in IT Service Management, Customer Service Management, and other ServiceNow applications
Responsibility for requirements, solution design, architectural topics, and coordination with business units
Use of modern ServiceNow capabilities for automation, artificial intelligence, and efficient workflows
Rapid onboarding into ongoing customer projects with a high level of responsibility
Collaboration with Swisscom B2B customers, development teams, operations, and Product Owners
Qualifications
Several years of experience in ServiceNow projects involving configuration, implementation, and rollout for demanding customers
Certified System Administrator (CSA), Certified Application Developer (CAD), and at least one Certified Implementation Specialist (CIS) certification, preferably in IT Service Management or Customer Service Management; additional focus areas such as IT Operations Management are a plus
Experience in moderating customer workshops, gathering requirements, defining user stories, developing solution designs, and addressing architectural topics in an agile environment
University degree (ETH/Uni/FH) in Computer Science, Business Informatics, or an equivalent qualification
Excellent German and English skills, both spoken and written
You recognize interrelationships, structure complex topics, and derive actionable steps from them
You enjoy working with customers, business units, and technical teams and take on responsibility
You remain calm under tight deadlines, set clear priorities, and drive projects forward quickly
Benefits With us, you have the opportunity to work in one of our offices in Switzerland or in your home office. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your Benefits.
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Consulting and implementing complex ServiceNow projects in IT Service Management, Customer Service Management, and other ServiceNow applications
Responsibility for requirements, solution design, architectural topics, and coordination with business units
Use of modern ServiceNow capabilities for automation, artificial intelligence, and efficient workflows
Rapid onboarding into ongoing customer projects with a high level of responsibility
Collaboration with Swisscom B2B customers, development teams, operations, and Product Owners
Qualifications
Several years of experience in ServiceNow projects involving configuration, implementation, and rollout for demanding customers
Certified System Administrator (CSA), Certified Application Developer (CAD), and at least one Certified Implementation Specialist (CIS) certification, preferably in IT Service Management or Customer Service Management; additional focus areas such as IT Operations Management are a plus
Experience in moderating customer workshops, gathering requirements, defining user stories, developing solution designs, and addressing architectural topics in an agile environment
University degree (ETH/Uni/FH) in Computer Science, Business Informatics, or an equivalent qualification
Excellent German and English skills, both spoken and written
You recognize interrelationships, structure complex topics, and derive actionable steps from them
You enjoy working with customers, business units, and technical teams and take on responsibility
You remain calm under tight deadlines, set clear priorities, and drive projects forward quickly
Benefits With us, you have the opportunity to work in one of our offices in Switzerland or in your home office. You will come into contact with agile working methods and the latest technologies. We offer flexible working hours to meet your personal needs. As a Swisscom employee, you can look forward to a variety of attractive benefits that will enrich your work experience. These include a pleasant working environment, financial benefits and exciting opportunities for professional development. Discover your Benefits.
#J-18808-Ljbffr
ServiceNow Consultant Arbeitgeber: Swisscom
Swisscom ist ein hervorragender Arbeitgeber, der Ihnen die Möglichkeit bietet, in einem dynamischen und innovativen Umfeld zu arbeiten. Mit flexiblen Arbeitszeiten, einer Vielzahl von Entwicklungsmöglichkeiten und einem starken Fokus auf moderne Technologien fördern wir eine positive Arbeitskultur, die Kreativität und Zusammenarbeit schätzt. Unsere Büros in der Schweiz bieten nicht nur eine angenehme Arbeitsatmosphäre, sondern auch attraktive finanzielle Vorteile, die Ihre berufliche Erfahrung bereichern.
