Head of Service Development Excellence

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Head of Service Development Excellence

July 25, 2024
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Where do people love what they do, and being great at what they do?

At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets.

Short Facts

• Dortmund, Germany
• Swisslog, hybrid

Responsibilities

Make an impact

Are you an experienced sales leader with a passion for making a tangible impact? Do you have the vision and drive to shape the future of a growing global organization? If so, Swisslog is looking for you! We are excited to announce the creation of a newly established role – the Head of Service Development. This position is pivotal to supporting and enabling our growth strategy through the development, implementation, and governance of Swisslog’s value proposition to our customers across the Customer Service Business Unit. Why is this Opportunity so Exciting? This is your opportunity to lead and make a significant difference on a global scale. Your efforts will directly influence the performance and success of our business. As a global role, you will design, develop, and deliver our sales value proposition across four regions, ensuring a harmonized and professional approach. This is not a role for the unambitious. It requires a transformational mindset and offers the chance to
maneuver the organization to scale up development and usage of material, competencies, and strategy. You will partner with leaders across the organization, building high levels of professional credibility and mutual trust, and provide high-quality advice and guidance.

Application Requirements

What you need to succeed

• Hold overall responsibility for designing, developing, and delivering our organization’s global sales value proposition. Achieve a harmonized and professional approach across four regions.
• Lead the development of partnering relationships with leaders throughout the organization. Ensure internal clients have access to high-quality advice and guidance to support delivering value propositions to customers in local regions.
• Identify and develop competency needs to successfully deliver a consistent value proposition within the regions. Enhance our team’s capabilities to meet business goals.
• Take overall responsibility for designing, developing, and delivering cost price and/or project estimation strategies for all products/projects. Align these strategies with regional/global policies and guidelines, as well as local business and product policies.
• Lead a team of sales professionals directly and indirectly to drive improvements across the business

This is your chance to bring your expertise and ambition to a role where you can truly make your mark. If you have a transformational mindset and are ready to lead and grow with Swisslog, we want to hear from you! What we would like to see from you:

• Proven experience in developing and implementing sales value proposition materials.

• Demonstrated experience leading teams across different time zones.

• Knowledge of customer service, ideally within the intralogistics automation sector.

• Ability to think in a logical and structured way.

• Inspired by driving change and improvements to customer experience.

• Swiss Brand

• Great working environment

• Hybrid working

• International projects

Our promise to you

Swisslog is a world of opportunity for people who can deliver a game changing mission: driving the future of intralogistics, by shaping an era of robotic and data-driven automated solutions that create exceptional customer value.

Join us on this journey and you’ll be part of a global enterprise that’s proud of its Swiss roots – and hugely excited by the worldwide opportunities open to everyone in the Swisslog family. So come and realize your potential, in a team that’s united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog is shaping the future of intralogistics. As part of the KUKA Group, we work on the latest technologies that are reimagining the world of logistics. We’re a team of 3,000+ experts from 50 countries, serving some of the world’s largest and most exciting brands. Together, we’re implementing smart and innovative approaches – including flexible robot-based and data-driven automation solutions that are transforming the supply chain. So join our team and share your unique perspective.

Join the journey!

If you think a career with Swisslog could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!

Ready to start your Journey?

We are looking forward to hearing from you
APPLY HERE

Scott McIntee
Talent Acquisition Manager EMEA

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Scott McIntee Swisslog (UK) Ltd., Redditch

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