IT Support
Where do people love what they do, and being great at what they do?
At Swisslog, that’s where! Our teams are the heart of a world-leading Robotics company that’s harnessing the power of technology to shape the future of intralogistics. The result? We’re transforming performance and efficiency for customers across the globe, giving them the vital edge in their markets. Responsibilities Make an impactAs the primary local IT contact in Dortmund, you will help ensure the availability, reliability and performance of workplace technology for end users across the EMEA environment. You will provide both onsite and remote support while collaborating closely with regional and global IT teams, service providers and business stakeholders.In this role, you will contribute to a stable and efficient IT landscape, support infrastructure and end-user devices, and participate in regional and global IT initiatives.
- Provide onsite and remote end-user support for the Dortmund location.
- Manage and resolve IT tickets through the corporate IT Service Management platform in line with agreed SLAs.
- Install, configure, maintain and troubleshoot end-user hardware and peripherals.
- Coordinate hardware and software procurement activities according to corporate standards.
- Manage IT asset lifecycle activities including inventory, deployment, replacement and disposal.
- Support Windows 11, Microsoft 365, VPN, SAP client-side activities and local applications.
- Coordinate external IT service providers and partners.
- Support local network infrastructure, wireless devices and network printers.
- Participate in regional and global IT projects and rollouts.
- Create and maintain technical documentation and knowledge articles in Fresh Service.
Application Requirements
What you need to succeedAs the primary local IT contact in Dortmund, you will help ensure the availability, reliability and performance of workplace technology for end users across the EMEA environment. You will provide both onsite and remote support while collaborating closely with regional and global IT teams, service providers and business stakeholders.In this role, you will contribute to a stable and efficient IT landscape, support infrastructure and end-user devices, and participate in regional and global IT initiatives.
- Provide onsite and remote end-user support for the Dortmund location.
- Manage and resolve IT tickets through the corporate IT Service Management platform in line with agreed SLAs.
- Install, configure, maintain and troubleshoot end-user hardware and peripherals.
- Coordinate hardware and software procurement activities according to corporate standards.
- Manage IT asset lifecycle activities including inventory, deployment, replacement and disposal.
- Support Windows 11, Microsoft 365, VPN, SAP client-side activities and local applications.
- Coordinate external IT service providers and partners.
- Support local network infrastructure, wireless devices and network printers.
- Participate in regional and global IT projects and rollouts.
- Create and maintain technical documentation and knowledge articles in Fresh Service.
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IT Support in Dortmund Arbeitgeber: Swisslog
Swisslog ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und innovativen Umfeld zu arbeiten. Mit einem modernen Arbeitsplatz in Dortmund und einer hybriden Arbeitsweise fördern wir eine Kultur der Zusammenarbeit und des kontinuierlichen Wachstums, während wir gleichzeitig spannende globale Karrieremöglichkeiten bieten. Unsere Mitarbeiter profitieren von einem starken Teamgeist, der durch unsere Schweizer Wurzeln und unser Engagement für technologische Exzellenz geprägt ist.
