Auf einen Blick
- Aufgaben: Analysiere Betrugsfälle und arbeite eng mit unserem Kundenserviceteam zusammen.
- Unternehmen: Swissquote, führend im Online-Banking mit einem flexiblen und multikulturellen Team.
- Vorteile: Flexible Arbeitszeiten, keine Kleiderordnung und ein dynamisches Arbeitsumfeld.
- Weitere Informationen: Wir fördern Vielfalt und begrüßen Bewerbungen aus allen Hintergründen.
- Warum dieser Job: Gestalte die Zukunft des Bankings und entwickle deine Fähigkeiten in einem schnelllebigen Umfeld.
- Qualifikationen: Mindestens 3 Jahre Erfahrung im Bankwesen und Kenntnisse der Visa- und MasterCard-Regeln.
Das prognostizierte Gehalt liegt zwischen 49500 - 60500 € pro Jahr.
Building the bank of tomorrow takes more than skills.
It means combini Fraud Analyst Officer Building the bank of tomorrow takes more than skills.
It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together.
Share our vibes?
Join Swissquote to unleash your potential.
We are the Swiss Leader in Online Banking and we provide trading, investing and banking services to+500’000 clients, through our performant and secured digital platforms.
Our +1000 employees work in a flexible way, without dress code and in multicultural teams.
By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.
We are all in at Swissquote.
As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success.
Are you all in?
Don’t be shy, apply!Fraud Analyst Officer We are looking for a Fraud Analyst Officer to join our Middle Office – Anti-Fraud & Financial Crime Center team.
The successful candidate will have excellent communication and organizational skills and an acute sense of attention to detail.
RESPONSIBILITIESEffectively communicate with our internal customer support team in order to resolve dispute requests.
Process dispute related transactions in the respective internal and card scheme systems(Visa and Master Card platforms).
Review of card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity.
Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance.
Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions and decide on appropriate approach.
Respond to requests in relation to transactions.
Maintain all investigation records and case outcomes.
Develop and maintain strong working knowledge of all relevant card scheme rules and regulations.
Explore new ways that can help improve existing fraud strategies.
Continuously learning and improving on product and job knowledge.
Qualifications Minimum of 3years’ experience in banking operations department.
Knowledge of Visa and Master Card dispute rules and regulations is highly preferred and will be considered a strong asset.
Excellent communication skills, both written and verbal in English and French.
Exceptional organizational skills and attention to detail.
Strong analytical abilities.
Capability to think out of the box.
Able to work within a team.
Able to manage stress and work with high volumes.
SQ1Please note that Swissquote never requests sensitive personal information or payment of any kind during the recruitment process.
Any such request is fraudulent. jidd350d69ait jit0832ait jpiy26ait
Fraud Analyst Officer Arbeitgeber: Swissquote Bank SA
Swissquote ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und innovativen Umfeld zu arbeiten. Mit einer offenen Unternehmenskultur, flexiblen Arbeitsbedingungen und einem starken Fokus auf persönliche Entwicklung und Weiterbildung, fördert Swissquote das Wachstum seiner Mitarbeiter und ermöglicht es ihnen, an bedeutenden AI-Initiativen teilzuhaben. Hier haben Sie die Chance, Teil eines führenden digitalen Bankunternehmens in der Schweiz zu werden, das nicht nur die Finanzwelt revolutioniert, sondern auch eine Atmosphäre schafft, in der Erfolge gefeiert und Ideen verwirklicht werden.
