h3Company Description /h3h3Yuh - The most complete financial app of Switzerland. /h3pYuh is the app to pay, save and invest.Since 2021, the company is helping you manage your finances transparently, responsibly and in full freedom in this new post-banking era. Yuh is the brainchild of Swissquote, the Swiss leader in digital banking. With its solid reputation as well as our innovation to serve forward-thinkers, Yuh has it all. /ph3Company Description /h3h3Yuh - The most complete financial app of Switzerland. /h3pYuh is the app to pay, save and invest.Since 2021, the company is helping you manage your finances transparently, responsibly and in full freedom in this new post-banking era. Yuh is the brainchild of Swissquote, the Swiss leader in digital banking. With its solid reputation as well as our innovation to serve forward-thinkers, Yuh has it all. /ph3Join the Yuhniverse /h3pDo you enjoy helping people and want to gain hands-on experience in the banking and fintech world? Then this role is for you. As a Customer Care Representative, you will support our team in being the main link between Yuh and our clients. Our clients use our app to manage their finances and investments, and you will help ensure they have a smooth and positive experience. /ppYou will answer their questions, solve their issues, and guide them through their financial journey while gaining valuable insights into customer care in a modern Swiss banking environment. /ph3Job Description /h3h3Your mission /h3pDo you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh. /ph3Key Responsabilities /h3ulliServe as the primary point of contact for clients, handling of inbound and outbound phone calls (approximately 70–80% of daily activities), and delivering a consistently professional and positive customer experience. /liliProvide accurate support via telephone, ensuring first class service quality. Resolving client inquiries, issues and requests related to the Yuh App in the sectors pay, save and investments. /liliActively guide and support clients, mainly over the phone, through their financial journey, explaining products, features and processes in a clear, empathetic, friendly and compliant manner. /liliEnsure the highest levels of client satisfaction by executing client instructions and addressing concerns with friendliness and professionalism, especially in time sensitive or complex situations. /liliAccurately document client interactions and outcomes in internal systems, ensuring proper follow-up and transparency across teams. Collaborate closely with other Customer Care Representatives and internal departments to ensure seamless service delivery and contribute insights for platform, service, and process improvements. /liliUphold the principles of fair client treatment, confidentiality, and regulatory compliance at all times. /li /ulh3Qualifications /h3ulliCompleted apprenticeship (Federal certificate of Competence) /liliPrevious experience in customer satisfaction, preferably in financial services in handling customer enquiries and complaints /liliFluency in English and French. For this position, Italian proficiency is highly recommended (German is a plus). /liliA strong interest in financial product and markets, including stocks, ETFs and cryptocurrencies /liliExcellent communication – verbal and written – skills /liliFamiliarity with office software and phone systems /liliYou are particularly skilled at listening, communicating, showing empathy, and being persuasive /liliYou have a proactive and “can do” attitude /liliYou like working in a team /li /ulh3Additional Information /h3pPlease note that Yuh never requests sensitive personal information or payment of any kind during the recruitment process. Any such request is fraudulent. /p
Customer Care Representative Arbeitgeber: Swissquote
Swissquote ist ein hervorragender Arbeitgeber, der seinen Mitarbeitern die Möglichkeit bietet, in einem dynamischen und innovativen Umfeld zu arbeiten. Mit einer offenen Unternehmenskultur, die Kreativität und Eigenverantwortung fördert, sowie zahlreichen Wachstums- und Entwicklungsmöglichkeiten, ist es der ideale Ort für Fachkräfte, die ihre Fähigkeiten im Bereich Cloud Operations und Site Reliability Engineering weiterentwickeln möchten. Zudem profitieren die Mitarbeiter von flexiblen Arbeitsbedingungen und einer wertschätzenden Atmosphäre, die Erfolge, egal ob groß oder klein, feiert.
