Head Client Lifecycle Integrity – Director – Member of Senior Management

h3Head Client Lifecycle Integrity – Director – Member of Senior Management /h3 ul liFull-time /li liManagerial role: Yes /li /ul pBuilding the bank of tomorrow takes more than skills.br/It means combining our differences to imagine, discuss, code, develop, test, learn… and celebrate every step together. Share our vibes? Join Swissquote to unleash your potential. /p pWe are the Swiss Leader in Online Banking and we provide trading, investing and banking services to+650’000 clients, through our performant and secured digital platforms. /p pOur +1200 employees work in a flexible way, without dress code and in multicultural teams.br/By having a huge impact on the industry, they are growing their skills portfolio and boosting their career in a fast-pace environment.Have a look behind the scenes by checking Humans of Swissquote on Instagram. /p pWe are all in at Swissquote. As an equal opportunity employer, we welcome candidates from all backgrounds, experiences and perspectives to join our team and contribute to our shared success. /p pAs part of its ongoing organisational evolution, Swissquote is creating a new department, theClient Lifecycle Integrity (CLI) Department. Acting as a1.5 line of defence and independent from the Front Office, the CLI brings together key activities supporting the integrity-related management of private client relationships throughout their lifecycle, from onboarding and periodic reviews to AML transaction monitoring. /p pIn this context, the Head Client Lifecycle Integrity will play a key leadership role in shaping and implementing the new organisation. As a member of Senior Management and Director, the role is responsible for defining the CLI’s strategic direction, establishing an effective and forward-looking operating model, driving a culture ofcontinuous improvement and operational excellence and ensuring the successful integration and performance of its different activities, in compliance with all applicable laws, regulations and internal policies. The Head Client Lifecycle Integrity shall in particular have a strong focus on technology enablement, AI-driven optimisation and operational scalability, with a strong client-centric and data-driven approach. /p pThe Head Client Lifecycle Integrity will act as a senior partner to the Executive Management and work closely with the Front Office, Group foreign entities, the Compliance Department as well as technology functions to continuously enhance the Bank’s integrity-related client lifecycle framework. /p pbKey responsibilities: /b /p pb1. Leadership, Governance Stakeholder Management /b /p ul liLead the CLI, defining its strategy, organisation, governance and priorities, and establishing clear accountability across the department. /li liEstablish and maintain a strong, risk-based control environment, ensuring that all activities within the CLI’s remit are effective, consistent and compliant with applicable legal and regulatory requirements, internal policies and the Bank’s risk tolerance. /li liProvide senior leadership and direction on complex or sensitive cases and operational matters, driving appropriate escalation and decision-making. /li liRepresent the CLI at Senior Management and in relevant governance bodies, and act as a strategic partner to the Executive Management, the Front Office, Group foreign entities, the Compliance Department and other key stakeholders. /li liServe as a senior point of contact for FINMA, auditors and other relevant external stakeholders within the CLI’s area of responsibility. /li liDrive high standards, quality and effectiveness across the different CLI activities, supported by appropriate policies, procedures, controls, management information and risk and performance indicators. /li liEnsure timely reporting of key risk and performance indicators to the Executive Management and relevant governance bodies. /li liBuild and develop a high-performing management team and foster a culture of strong control, collaboration and operational excellence. /li liContribute to the preparation of external and internal audits, inspections as well as regulatory reviews. /li /ul pb2. Client Onboarding, Integrity-related Lifecycle Management AML Transaction Monitoring /b /p ul liOversee private client onboarding (incl. with respect to prospects introduced or managed by Group foreign entities), in line with applicable legal and regulatory requirements, internal policies and the Bank’s risk tolerance. /li liOversee integrity-related lifecycle activities, including periodic and event-driven reviews, changes in circumstances, account maintenance, dormant account processes and closures, ensuring compliant and efficient execution. /li liOversee AML transaction monitoring across all client segments, ensuring effective identification, assessment and escalation of potentially suspicious activities. /li liEnsure appropriate risk management and robust governance for complex or high-risk client relationships and transactions, while maintaining effective collaboration with Front Office and the Compliance Department. /li /ul pb3. Process Effectiveness, Automation Continuous Improvement /b /p ul liContinuously enhance the effectiveness and scalability of CLI processes, with a focus on optimisation, automation and digitalisation. /li liIdentify and implement opportunities to leverage technology, data, analytics, workflow solutions and AI to reduce manual activities, improve quality, consistency and risk effectiveness and ensure compliance. /li liEstablish and monitor appropriate operational and quality metrics to identify performance gaps, assess outcomes and support informed management decisions. /li liWork closely with technology functions as well as other relevant stakeholders to deliver sustainable improvements across client onboarding, integrity-related lifecycle management and AML transaction monitoring as well as anticipate and adapt to the evolving client onboarding and lifecycle landscapes. /li liFoster a culture of continuous improvement, encouraging teams to challenge existing ways of working and identify practical opportunities to enhance operational efficiency and control effectiveness. /li ul li10+ years of professional experience in a leadership position in Operations, Compliance, AML, Risk Management or similar functions within a banking, financial services or fintech environment. /li liMaster’s degree in Finance, Economics, Law, Business Administration or equivalent degree. /li liProven track record in process optimisation, automation, digitalisation and operational excellence. /li liA relevant certification in project management, process improvement or transformation (e.g. PMP) is considered an asset. /li liStrong understanding of howdata, technology, workflow tools and AI can be used to enhance control effectiveness, decision-making and operational efficiency. /li liStrong expertise in client onboarding, KYC/AML, client lifecycle management and AML transaction monitoring, with a broad understanding of related legal and regulatory requirements. /li liStrong decision-making and problem-solving abilities, particularly when dealing with complex or high-impact regulatory and operational matters. /li liDemonstrated experience managing and developing large and diverse teams, with a strong track record of building high-performing management structures, developing talent and leadership capabilities, and establishing effective career development and succession planning frameworks. /li liPast exposure to Executive Management, regulators, auditors and senior internal stakeholders. /li liHigh level of integrity, sound judgement and professional credibility, combined with strong interpersonal skills and a collaborative leadership approach. /li liNative French or English speaker, with full professional fluency in the other language. /li /ul /ul #J-18808-Ljbffr