Senior Business Analyst in Genève

pWe are opening a position for a Senior Business Analyst (M/F) to support a digital transformation program dedicated to conference and meeting management. You will contribute to modernizing a set of tools covering participant relationship management, invitations and registrations, event planning, as well as document management and publication. In collaboration with business and technical teams, you will ensure translating user needs into coherent solutions adapted to their usage. /p h3Position Responsibilities /h3 ul lipFacilitate discussions with stakeholders to gather requirements, formalize functional requirements, and define acceptance criteria. /p /li lipDevelop and maintain user stories covering the entire conference management process, in coordination with project teams. /p /li lipMap existing and target processes, specifying management rules, data structures, and exchanges between applications. /p /li lipParticipate in the design and configuration of prototypes, verify their integration with existing systems, and evolve them based on user feedback. /p /li lipPrepare and coordinate user acceptance testing: scenario and script writing, session facilitation, results monitoring, and acceptance criteria validation. /p /li lipManage sprints in Jira following an Agile approach, in collaboration with project management and implementation teams. /p /li lipWrite user guides, provide training, and organize knowledge transfer to facilitate solution adoption. /p /li lipSupport users in resolving functional and technical issues, propose improvements, and document unresolved limitations. /p /li /ul h3Position Requirements /h3 ul lipUniversity degree in Computer Science, Information Technology, or related field, or equivalent professional experience. /p /li lipAt least 6 years of experience in business analysis within IT solution implementation projects. /p /li lipExperience in CRM projects, workflow automation, and knowledge of conference or event management applications. /p /li lipBackground in international organizations or user experience transformation programs. /p /li lipProficiency in gathering requirements, writing user stories, process modeling, and conducting user acceptance tests. /p /li lipAbility to analyze complex or undefined situations, propose innovative solutions, and adapt to evolving needs, independently and in a team. /p /li lipExcellent oral and written English skills, with communication tailored to diverse stakeholders and distributed teams. /p /li lipBusiness analysis, process modeling, Microsoft Dynamics 365, or project management certifications are a plus, as well as project management experience. /p /li /ul h3Joining Sword is: /h3 ul liContinuous learning: A training budget that grows every month, giving you access to an extensive course catalogue. /li li25 days of paid leave: All employees are entitled to 25 days of paid leave per year. /li liInternational accident insurance coverage. /li liRegular events: Monthly opportunities to get together in small groups or at larger gatherings. /li liInternational environments: Assignments with organizations operating internationally. /li liInnovation: Contribute to impactful, innovative projects across a wide range of industries. /li liExtra perks: Access to an employee benefits programme offering attractive discounts and special offers. /li /ul #J-18808-Ljbffr