Inside Sales/Customer Service Specialist (m/w/d)

As our Customers Service/Inside Sales Specialist , you will play a crucial role in generating revenue and maintaining strong customer relationships within the industry. You will be responsible for selling logistics services, managing customer inquiries and coordinating shipments to ensure timely and efficient delivery. Furthermore, you will provide the customer rates and prices for their business; you will be the daily partner and face to our customers.

Responsibilities:

• Target potential customers, develop and maintain a customer database, and deliver compelling sales pitches to prospective customers.
• Serve as a primary point of contact for existing clients, address customer inquiries promptly, and maintain strong, long-term customer relationships.
• Collaborate with the operations team to plan and coordinate shipments, ensure accurate and timely delivery, monitor shipment progress, and resolve any issues that may arise.
• Maintain an accurate record of sales, customer interactions, and revenue.
• Generate regular sales reports and forecasts.
• Stay updated on industry trends & competitors and identify opportunities for improvement and expansion.

Skills & Qualifications:

• Proven experience in operations as a foundation of customer service and pricing tasks.
• Proven experience in sales in the logistics industry.
• Proficiency in using CRM and TMS software and other relevant tools.
• Detail-oriented with excellent organizational abilities.
• Knowledge of freight forwarding operations and supply chain management.
• Excellent communication skills when it comes to handling customers and a good command of English and German.

Compensation: DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World: Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for millions of people around the world. DP World is here to make trade flow better, changing what’s possible for the customers and communities we serve globally. With more than 106,500 employees across 73 countries, we are pushing trade further and faster towards a seamless supply chain that’s fit for the future. By integrating our physical infrastructure with cutting-edge technology, we create efficient end-to-end solutions, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Economic Zones, Marine Services, Logistics, and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

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