EMEA Quality Processes & Projects Team Leader (f/m/x)

Are you looking for more than just a job, for something truly meaningful and rewarding? Then Sysmex Europe SE is the place for you. As the regional headquarters for the EMEA (Europe, Middle East and Africa) region, our company is dedicated to providing essential products that help people worldwide on their healthcare journey.

If this opportunity appeals to you, come and join us in the position of

EMEA Quality Processes & Projects Team Leader (f/m/x)

Your responsibilities

Act as leader of EMEA Quality Processes & Projects Team

Act as process owner responsible of customer feedback and complaint handling process

Monitor the performance of customer feedback and complaint handling process and implement improvements when necessary

Act as system owner and/or as primary point of contact to the stakeholders for TrackWise Digital System, during the system implementation and throughout the lifecycle of the system

Coordinate and delegate tasks to team members according to their business objectives

Create and maintain team spirit and environment that offers challenge and growth to the team members

Ensure appropriate allocation of resources for the activities of the team

Ensure that the team can analyze and report complaint data for regulatory and internal reviews (QMR, PSUR)

Together with the team, act as Subject Matter Expert (SME) for internal and external audits related to customer feedback and complaint handling.

Your profile

Profound knowledge of ISO 13485, ISO 19011 and IVDR

Proven experience of ISO 13485 or other standards implementation

Comprehensive experience in customer feedback and complaint management in Medical Device/IVD industry

Experience in leading cross functional project teams

Experience in people management and personnel development

Ability to take up challenges and lead the team towards solutions

Good communication skills and the ability to make decisions in a consistent and professional manner

Excellent command of written and spoken English

We are an aspiring corporate group where respect and trust form the basis for cooperation and communication within Sysmex.

• Culture & cooperation
  An appreciative work environment, open corporate culture, flat hierarchies and an inclusive and caring atmosphere. Working in an innovative and international environmentwith a broad learning and development landscape in our EMEA Campus, after-work events for internal networking
• Work-life balance
  Flexible working through flextime and a hybrid working model (60% mobile working, 40% on-site), 30 days annual leave
• Additional benefits
  Christmas and holiday bonuses, childcare allowance, capital-forming benefits, subsidy for company pension scheme, corporate benefits, relocation assistance, subsidised lunch in our canteen
• Health & wellbeing
  In-house gym, various sports courses, massages, company medical and psychological care, workplace glasses, general health management
• Mobility
  Subsidy for the public transport “Deutschlandticket”, free parking, bike leasing via JobRad
• Social Responsibility
  Various opportunities to get involved in different sustainability and charity initiatives, climate friendly and respectful use of resources

Did we spark your interest? Then we look forward to receiving your application with salary requirements and the earliest possible starting date.

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