Application Support Specialist (m/f/d)

Are you looking for more than just a job, something truly meaningful and rewarding? Then Sysmex Partec is the right place for you.

Our products make a difference. They are used by people all over the world to support healthy lives.

If you feel called to make an impact, join us as a

Application Support Specialist (m/f/d)

The position is full-time (40 hours per week).

Your Responsibilities

• Product demonstrations (at customer site or via remote access tools) and product installations including operator training (at customer site)
• Support of customers (operators and distribution partners) on‑site and in‑house
• Troubleshooting for customer- and application‑related issues and creation of problem‑solving strategies
• Contribution to the operation of the global support data base (GCD) to answer support requests directly on‑line
• Creation of application‑related training contents and realization of training courses for operators and distribution partners
• Participation at conferences and exhibitions to present the Sysmex Partec solutions
• Participation in development activities for creation of new applications for customer‑specific solutions

Your Profile

• Completed studies in natural science (or equivalent education)
• Sound understanding of one or more of the following application fields and technologies: cellular analytics, microbiology, genomic technologies, fluorescent‑based methods
• Experience in field operations / activities at customer sites
• Basic technical understanding of flow cytometry as well as experience in microbiological QC methods beneficial
• German and English language is a must
• Strategic thinking and problem‑solving capabilities
• Capability to adhere to time‑lines and quality targets
• Willingness and motivation to be regularly trained on product innovations, new products and new applications
• Willingness to travel globally (app. 30% of working time)
• Strong service and consulting orientation
• Very good presentation and communication skills
• Class B driving license

We offer you

• A growing and financially stable group of companies where respect and trust form the foundation of collaboration and communication
• A diverse and responsible role with many opportunities to broaden your horizons and gain cross‑functional insights
• An innovative work environment with extensive opportunities for professional development and personal growth in an international setting
• Comprehensive theoretical and practical onboarding, as well as regular training opportunities
• As a family‑friendly employer, we offer flexible working hours and a childcare allowance (kindergarten)
• 30 days of annual leave and a Christmas bonus
• Company pension scheme and supplementary company health insurance
• Opportunity for hybrid working
• Free parking for all employees
• Job bike leasing program
• Company sports events
• Corporate health management program and sports classes