Senior Customer Value Engineer

About the role

Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world\’s leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power millions of critical business decisions every day.

Taktile is based in Berlin and New York City. We’re backed by some of the world’s leading investors and show great traction with scale-ups and large enterprises across the financial services industry. We are looking to build on this success by designing a world-class organization across all seniority levels and hierarchies.

That\’s where you come in.

As a Customer Value Engineer at Taktile, you work with our customers to maximize the value they get from the platform. This function is core to our mission of transforming our customer\’s decisioning infrastructure to optimize and automate complex and mission-critical business decisions. You will work in partnership with Taktile\’s Sales and Solutions Team and ensure our customers maximize value from Taktile throughout their entire lifecycle.

ABOUT YOU

• Curious and Creative – You love identifying and exploring creative solutions to our customers’ challenges and diving deep into their technical and business implications for the customers and the Taktile platform as a whole.
• Customer Centric – You are curious and obsessed with maximizing the value customers get from the Taktile platform directly and through our support.
• Entrepreneurial – You’re hands-on and driven to shape the future of the product and organization around you and willing to go the extra mile to build an amazing solution for customers.
• Team Player – You enjoy close collaboration with peers in Marketing, Sales, Solutions, Support, Product, Engineering, and the Customer Success team.
• Experienced – You have 5+ years of customer-facing work experience, ideally within a Customer Success Organization or a different commercial role in a B2B SaaS company with an Enterprise sales motion.
• Organized – You feel comfortable planning, managing, and communicating multiple project scopes, expectations, and timelines across internal and external senior stakeholders.

What You\’ll Do

• Your core task will be supporting our customers in maximizing their value from the Taktile platform through ideating, sparring, and exploring potential to optimize decisioning from both a technical and business perspective.
• You will closely collaborate with Taktile’s Account Executive and Solution Engineers to build strong relationships with executive-level stakeholders as well as Taktile’s core users within customer teams.
• You will develop a deep understanding of the Taktile platform and the business value it can unlock for the customer portfolio you manage.
• You will orchestrate and drive customer renewals as well as identify potential for new use cases throughout the customer lifecycle.
• You will work with our product and engineering teams to translate your knowledge of customer problems into product insights to ensure customers can use Taktile to solve their business problems.

Ideal, But Not Required

• You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.).
• You have collected first experience in leading a team.
• You demonstrate strong analytical skills and have a hands-on mentality.
• You have knowledge of APIs and know the basics of Python and SQL.
• You communicate confidently in Spanish and/or Portuguese.

Our Offer

• Receive top-of-market equity and cash compensation.
• Get access to a self-development budget that you can use to attend conferences, buy books, or take classes.
• Join us onsite in our inspiring office spaces in the heart of Berlin, London, or New York and travel to bi-yearly company-wide meetings around the world.
• Make an impact and meaningfully shape an early-stage company.
• Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.
• Get to know and learn from experienced mentors such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath.
• Use the equipment of your choice including a meaningful home office set-up.

Our Stance

• We\’re eager to meet talented and driven candidates regardless of whether they tick all the boxes. We\’re looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply.
• We seek to actively recognize and combat racism, sexism, ableism, and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms.

About us

Taktile is building the world\’s leading software platform for running critical and highly-automated decisions. Our customers use our product to catch fraudsters, prevent money laundering, and expand access to credit for small businesses, among many other use cases. Taktile is already making millions of such decisions across the globe every day.

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