Customer Success Specialist

Customer Success Specialist - EU

Visual Knowledge Share Ltd (VKS,vksapp.com) is looking for a passionate, talented, creative Customer Success Specialist to join our Germany team who is well organized, highly motivated and detail-oriented. The focus of the ideal candidate is the sale and implementation of the VKS software for our customers.

Position Summary

Responsible for insightfully guiding customers through their VKS implementation journey; you are the customer-facing champion driving further VKS adoption and future scalability.

• *Position status: *Permanent
• *Start date: *As soon as possible
• *Salary: *Negotiable
• *Work schedule: *Full-time, flexible
• *Location: *Remote within Germany

Your Role & Responsibilities

• Understand customer requirements and work out the right solution;
• Problem solve and troubleshoot customer issues/questions;
• Adapt the settings and structures of the software to the customers requirements;
• Create and demonstrate high quality use cases that show the full functionality of VKS;
• Support customers at all stages of implementation;
• Carry out training courses online as well as on-site at customer locations;
• Coordinate the integration with other software providers;
• Develop your own training material for new functions and applications;
• Collect customer feedback and support the product development process;
• Take part in trade shows and other events when required.

Skills & Requirements

• Successfully completed technical training with further training to become a technician/specialist or equivalent;
• 3-5 years of experience working directly with customers in the sale and support of IT solutions and/or 3-5 years of experience in manufacturing companies (e.g. quality, production, engineering, work preparation, etc.);
• Knowledge of Lean Manufacturing and/or Industry 4.0/ Smart Manufacturing (an asset);
• Excellent technical understanding and affinity to quickly familiarize yourself with new applications;
• Eager about working with cross-functional teams, ie: Sales, Marketing, Dev;
• Excellent communication skills, including a base in technical jargon;
• Willingness to travel is assumed;
• Very good knowledge of German and good written and spoken English.

Who we are

VKS is a leading Industry 4.0 software company based in Montreal, Canada that provides a web platform for sharing interactive work instructions and business intelligence for any industry.

Leveraging the power of visual learning, VKS helps companies convert their standard operating procedures into a paperless step-by-step form, complete with images, videos, annotations, documents, and more. VKS is used in a wide variety of manufacturing industries such as rail, automotive, aerospace, medical technology, contract manufacturing, and more.

At VKS, we value our customers, innovating with purpose, and providing a healthy work-life balance, with a large emphasis on employee health and wellness. We offer many fun activities, both in person for those working at our home office, and virtual for our international teams. If your values match ours, we would love to meet you!

What we offer

• Knowledgeable and highly-skilled team;
• Training possibilities (on-line and in-person);
• Competitive salaries;
• Exciting tasks with plenty of room for your own ideas;
• Flexible working hours;
• Remote work;
• Flat hierarchies and open communication;
• Virtual and in-person team activities;
• Full travel cost compensation.

What other companies call this role:

• Account Manager
• Customer Success Managers
• Work preparation
• Customer Service
• Customer Service Managers

Can’t wait to hear from you!

Job Types: Full-time, Permanent

Language:

• * German (Preferred)

Work Location: Remote

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