Level 2 IT Support Engineer - Roles & Responsibilities
- Provide Level 2 (Band-2) technical support for end-user computing environments.
- Well-equipped to support End User Computing (EUC) devices including laptops, desktops, and printers, with working knowledge of both Windows and macOS environments.
- Manage IT Service Management operations, primarily in End User Computing (EUC) and Deskside Support services.
- Strong understanding of desktop technologies and infrastructure components.
- Ability to assemble, diagnose, and replace hardware components such as RAM, SSDs, screens, WLAN cards, keyboards, and motherboards.
- Perform system recalibration and maintenance of internal and external hardware components, including cooling systems.
- Demonstrate strong networking knowledge and troubleshooting capabilities.
- Experience with SCCM, Ivanti, and Microsoft Intune for software deployments and installations.
- Perform OS installations, troubleshooting, patch management, and software package deployments.
- Provide support for conference room technologies including Polycom, Cisco, StarLeaf devices, and Microsoft Teams Rooms, while coordinating with Facilities for non-network devices such as CCTV systems and sensors.
- Ensure all systems are updated with antivirus, security patches, and Windows updates.
- Troubleshoot issues using remote administration tools such as RDP, iDRAC, and ILO.
- Provide support for printer troubleshooting, file restoration, and peripheral devices.
- Deliver excellent customer service and stakeholder management, ensuring timely issue resolution.
- Work within the ITIL Service Management framework and follow established ITSM processes.
- Manage IT asset inventory and lifecycle management, including laptop allocation, reclamation, and tracking in ITSM platforms.
- Handle mobile devices and peripherals including docking stations, monitors, keyboards, and related accessories.
- Perform housekeeping tasks such as system cleanups, profile archiving, and workspace reclamation.
- Manage software installations and configuration, including Apple iMac and macOS devices in corporate environments.
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IT Support Engineer Level 2 in Mannheim Arbeitgeber: Talantir
findIQ ist ein schnell wachsendes Tech-Startup aus der Region Ostwestfalen-Lippe, das sich der digitalen Transformation im industriellen Maschinen- und Anlagendienst verschrieben hat. Als Arbeitgeber bieten wir eine unternehmerische und kollaborative Kultur in einem kleinen, vielfältigen Team, wo Ideen geschätzt werden und die Ausführung zählt. Mit flexiblen Arbeitsmöglichkeiten, individueller Entwicklung und einem attraktiven Gehalt sind wir bestrebt, unseren Mitarbeitern die besten Voraussetzungen zu bieten, um persönlich und beruflich zu wachsen.
