Head of Professional Services

Talent Partners are managing a confidential search for a Head of Professional Services with a growing international financial technology business. Reporting to C-level executive, the successful candidate will lead a regional Professional Services organisation of consultants, project managers, solution architects and delivery professionals. This is a hands-on leadership position combining commercial ownership with close operational oversight of customers, people and delivery. Key responsibilities will include: Ownership of Professional Services revenue, gross margin and profitability Consultant utilisation, capacity planning and revenue forecasting Day-to-day oversight of project health, resources, risks and customer commitments Delivery of complex software implementation and transformation programmes Leadership and development of a high-performing regional team Executive engagement with strategic customers Delivery governance, standardisation and operational improvement Adoption of automation and AI to improve productivity and project outcomes Management of external delivery and systems-integration partners The successful candidate will have substantial experience leading customer-facing Professional Services teams within enterprise software, SaaS or fintech. They should have owned a services P L and demonstrated measurable improvements in utilisation, delivery performance, project profitability and customer outcomes. Native-level German and fluent English are essential., and the ability to speak Dutch is highly desired also. Occasional travel to company and client sites in Europe will be required. For a confidential discussion, please contact Stephen Kennedy at Talent Partners.